The two biggest predictors of customer churn are poor onboarding and the loss of an executive sponsor.
While often looked at as an unavoidable and unfortunate part of the customer journey, the loss of an executive sponsor can really be viewed as just another handoff in the onboarding and customer success process. Handoffs are a critical part of the customer journey and we’ll discuss how these materially impact the likelihood of customer satisfaction, customer success and customer churn.
Join Jamie Cole, VP of Marketing and Product at Taskray, Tyler McNally, Sr. Director of Customer Success at Gainsight, and Meenal Shukla, Sr. Client Outcomes Manager at Gainsight, as they give you a detailed framework for operationalizing the handoff between Sales and CS.
In this webinar, you'll learn:
- A methodology for onboarding customers from the handoff through to a new executive sponsor.
- How to streamline the handoff from Onboarding to CS.
- And much more!