Product Experience + Customer Success: Better Together, Now More Than Ever Image

Product Experience + Customer Success: Better Together, Now More Than Ever

When the future is unknown, how do you make the right decisions for your product?

In this current economic and working climate, it’s critical that product managers lean into the resources and data from customer success to inform their roadmap and give them rapid data to drive business decisions and engineering resources. Join Eric de Jager (Independent Consultant to JMI and President of Harbor Products Group) and Tyler McNally (VP of Customer Experience at Gainsight) as they discuss collaboration best practices so product and customer success teams can walk in lockstep towards success.

In this webinar, you’ll learn:

  • How to combine product analytics with customer data
  • Communication strategies in a remote world
  • How to create a customer-focused product roadmap
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