Scorecards: Quantifying Customer Success

Continuing our efforts to further innovate and improve our product, we introduced a new Scorecards feature last year. Far too many companies base customer health on subjective information, but with the technology we have available today, there is no reason to continue operating on assumptions.

Join Steve Buccola, Gainsight’s Sr. Dir. Products, and Paul Piazza, Gainsight’s Dir. of Customer Success, for an exciting discussion on a better and more effective way of measuring the health of your customers.

Why watch?

  • How do I score the health of my customers?
  • Should health scores be automated or manual?
  • What measurements will have the greatest impact on revenue?