Should you Charge for Customer Success? Image

Should you Charge for Customer Success?

Customer Success is one of the most influential tools in your toolbox and a staple of successful organizations — but should you charge for it?

Join Nick Mehta, CEO of Gainsight, and Omid Razavi, SaaS Customer Success & Services Advisor, as they discuss:

  • If and when you should charge for customer success
  • How to create a customer success pricing plan
  • How to tier your customer success services

Setting up a successful customer success strategy starts with knowing your customer, tailoring your product to suit their needs and offering it at a price where value is truly understood.