Customer Success isn’t a function—it’s a movement. But once you’ve bought into the vision, what do you actually do? The first step for understanding whether or not your team is delivering successful outcomes to customers—and fighting churn—is building a framework for understanding risk. We call that framework a health score.
So how do you create a health score?
Join Gainsight’s Chief Strategist for Pulse Programs, Ruben Rabago, and Gainsight’s Customer Success Director, Elaine Cleary—both longtime CSM practitioners—as they take you through three steps to creating an effective health score that’s predictive of customer risk.
In this webinar, you’ll learn how to:
- Crawl: Create a basic approach to scoring
- Walk: Expand using more data-driven metrics
- Run: Attack specific health goals beyond risk
- And much more