As you build a Customer Success practice, there will be many ways to structure and compensate your customer-facing organization. This webinar addresses the most pressing questions for those examining the organizational framework.
Join Dan Steinman, Gainsight's Chief Customer Officer, and Catherine Blackmore, former VP of Customer Success at Badgeville, for a discussion on structuring a Customer Success organization.
- What ways can I structure my CSM organization?
- How does the organizational hierarchy change over time?
- How do I incentivize to ensure Customer Success?