The Critical Capabilities of Customer Success Image

The Critical Capabilities of Customer Success

Did you know? 62% of customer defections can be prevented if discovered in advance.

Have you started investing in Customer Success, but are uncertain of how to evaluate what technologies can help take your program to the next level?

To make your Customer Success team the most effective partner to your company and customers, a usable, innovative, and scalable technology is key. In this webinar, we discuss with SaaS pioneer and advisor Jason Lemkin what requirements to consider for a world-class solution. Get answers to:

  • What capabilities should a best-of-breed solution have?
  • Who needs to be convinced internally?
  • When will you see value?

When: Recorded April 2, 2014 | 10:00 – 11:00 AM (Pacific)
Who: Jason Lemkin, Managing Director – Storm Ventures; Stephanie Stapleton, Director of Customer Success – Gild; Nick Mehta, CEO – Gainsight