The Missing Role from your Customer Success Org Chart Image

The Missing Role from your Customer Success Org Chart

Customer Success executives are realizing a new need for Customer Success Operations as a role in their organizations. As Customer Success become more mature, measurable, and process driven, there needs to be someone who is accountable for administering the programs and playbooks. Customer Success Operations isn’t all that different from Sales Operations from a role perspective, but because CS Operations is an emerging role many teams are fighting an uphill battle to make the hire. Even after they secure the hire, a lot of teams struggle to hire the right candidate for the Customer Success Operations role. In this 60 minute webinar we will cover:
  • Why should companies invest in Customer Success Operations?
  • What to look for in a great CS Operations hire?
  • How to prove the ROI of Customer Success Operations?
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