Join us for a fun and informative breakfast at the Royal Institution in Mayfair on Wednesday, the 13th of February from 8:30 AM until 11:00 AM. Dan Steinman, GM of Gainsight EMEA, and Easton Taylor, Director of Customer Success EMEA, will share best practices around organising for company-wide success and increasing revenue from within your customer base.
This is not only a fun opportunity to explore the Royal Institution, where 10 chemical elements were discovered, 15 Nobel Prizes were awarded, and 1000s of scientific objects were curated for display, but a chance to network and learn from other customer-focused executives.
In order to drive exceptional Customer Success, every department needs to work along the customer lifecycle. Dan and Easton will give real-world examples of how to prioritise customer needs and develop customer-centric strategies. Hope to see you there!
- 8:30 AM - Registration, Light Breakfast
- 8:50 AM - Dan's Welcome Presentation
- 9:10 AM - The Intriguing History of the RI, a discussion led by the Professor of the History of Science, Frank James
- 9:50 AM - Easton's Update on the Periodic Table of Customer Success Elements and Benchmarking with the Maturity Model
- 10:30 AM - Fireside Chat: Making Customer Success a Company-Wide Initiative
- 11:00 AM - Optional time to network or to tour the museum
About the RI
The Royal Institution was founded to introduce new technologies and teach science to the general public through lectures and demonstrations. Over the last two centuries, the RI’s building and labs have been home to famous scientists, such as Michael Faraday, who made discoveries here which have helped shape the modern world.
Key Element Discoveries
- 1807 - Davy isolates sodium and potassium
- 1808 - Davy discovers calcium, magnesium, boron, strontium and barium
- 1811 - Davy isolates and identifies iodine
- 1825 - Faraday isolates and identifies benzene
- 1894 - Rayleigh and Sir William Ramsay isolate argon
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