Executive Dinner: Aligning Product & CS Teams

London, United Kingdom|8 October, 2019 @ 6:30PM

Join your post-sales and product peers at our Executive Dinner in London on Tuesday, the 8th of October at the Northall restaurant at Corinthia Hotel near Embankment.

Dan Steinman, author of the best-selling book "How Innovative Companies Are Reducing Churn and Growing Recurring Revenue" and General Manager of Gainsight EMEA will be joined by James Drake, Strategic Customer Success leader at Hootsuite, for a lively networking dinner.

Dan and James will lead a discussion around Customer Success and Product collaboration. This is a great opportunity to network with other post-sales and product executives and professionals in your community whilst discussing best practices and strategies.

Dinner Discussion

Enlightened Product teams have started to collaborate with Customer Success, to tap into their priceless well of insights in order to build truly customer-centric products. Throughout this executive dinner, James will explain how Hootsuite's Product and CS teams to work together as partners. Ultimately enabling them to build an all-round better product that puts their customers at its core. We will cover how Hootsuite's CS team accesses and acts on product analytics, influences the product roadmap, engages with users through the application, and more!

Agenda - Tuesday 8 October:

  • 6:30 pm - Welcome and Drinks
  • 7:00 pm - Dinner and Discussion
  • 8:30 pm - Open Questions & More Networking

Location: Private dining room at The Northall Restaurant in The Corinthia Hotel

Contact Info

Tabitha Mussa | Regional Director | tmussa@gainsight.com | Gainsight

Location

Private Dining at The Corinthia Hotel's Northall Restaurant

10a Northumberland Avenue
London, WC2N 5AE
United Kingdom