On-Demand Events

Explore ReviewPro's evolution through streamlined onboarding processes, blending tech touch with human engagement for personalized experiences. Learn how ReviewPro leveraged automation to enhance customer engagement,…

Communities are always evolving - but what if you need to merge, reinvent or relaunch your community? Hear how Gainsight successfully merged our two distinct…

Communities are always evolving - but what if you need to merge, reinvent or relaunch your community? Hear how Gainsight successfully merged our two distinct…

Join Zach Wojtowicz, Director of Customer Success at Buildertrend, to dive into how Buildertrend transformed their customer health strategy, achieved an outstanding improvement in customer…

Peer-to-peer engagement lies at the heart of every vibrant customer community, fostering collaboration, knowledge sharing, and customer loyalty - but it can be tricky to…

Watch our insightful webinar hosted by Gainsight. This session will shed light on the collaborative efforts between the Customer Success and Learning & Development teams…

Expanding Your Customer Success Playbook: Now that your CS team is equipped to forecast churn, monitor the health of your customers, and automate proactive engagements,…

Customer success is hard. Making sure your customers are successful is one of the most critical things a business needs to do for its own…

We’ll be the first to admit that measuring customer education can be tricky—but it’s something you have to get right in 2024. We’ll look at…

Customer communities are always on. Customers may span across time zones and continents, and their need for the community may pop up within work hours,…

Customer success is hard. Making sure your customers are successful is one of the most critical things a business needs to do for its own…

Your academy is alive and kicking. What should you do next? Promote your academy to your customers, get them to walk through its proverbial doors,…

Celebrate Women’s History Month with Gainsight and Women in Customer Success! Join us for a practical masterclass as we delve into the transformative world of…

Building an online community isn’t as hard as you might think - in fact, it’s pretty simple to get started. For most businesses, you already…

The LMS market is jam-packed with options—and that’s great. Variety is the spice of life. Which one’s right for your program? We’re here to help.…

Exceptional customer success hinges on more than just a department—it's about empowering users to thrive in every interaction with your company. When addressing pain points…

Leader? Check. Goals? Set. Let’s learn how to design courses that captivate your customers, help them retain key product information, and keep them coming back…

New year, new community needs. Join Gainsight’s Global VP Demand and community expert Remco De Vries as we dive into the latest in community trends…

New year, new community needs. Join Gainsight’s Global VP Demand and community expert Remco De Vries as we dive into the latest in community trends…

Seamlessly Involve Channel and Ecosystem Partners In Your Revenue Retention and Expansion Strategies Partnerships can transform your business, increasing revenue and expanding your reach. However,…

In this session, you'll gain firsthand insights into how Customer Success can evolve into a formidable lead generation engine without compromising the trust and rapport…

Who’s responsible for customer success these days? In this special webinar, hear from Gainsight CEO Nick Mehta and Balderton Capital’s Executive In Residence and author of Kellblog, Dave…

You have a team leader. Now what? It’s time to put yourself in the shoes of your customers and set realistic goals that’ll help them—and…

The customer is always on. We can’t rely on human-led delivery of enablement and best practices. We need to be mindful of the cost of…

You can’t build and launch a successful customer education program without a strong leader leading the charge. Whether you appoint one from your team or…

Whether you are looking for a deep dive into our product functionality or simply want to see what’s fresh and new with our flagship Customer…

Looking to diversify your CS Team in 2024? With the CS landscape undergoing a huge shift it can be overwhelming to know where to start…

Join us as we redefine customer education for the digital age in our series designed to help you build a comprehensive and impactful digital education…

Join us for a series of practical masterclasses hosted by Gainsight and Women in Customer Success!

Cooking (well) can be a challenge. There's ingredients to keep track of, steps to follow, and that extra pinch of flavor that's just right for…

Customer Success leaders grapple with inefficient and cost-prohibitive manual training methods. These methods fail to meet the demands of your customers who are often pressed…

Don’t let your customer journey live and die on a whiteboard. Without predictable and repeatable steps of creating success in your customer base, you will…

Stemming from Gainsight’s most recent book release, Customer Communities: Engage and Retain Customers to Build the Future of Your Business join us for a sneak peak as…

Look around you, our SaaS universe is undergoing massive change. The last decade literally built CS as we know it today, and the next decade…

Learn how Dun & Bradstreet used Gainsight PX to Identify and Overcome Customer Friction and Accelerate License Utilization Watch our exciting upcoming customer spotlight to…