Fueling Customer Success through operational excellence

San Francisco, California, United States|May 23, 2019 @ 3PM

Thank You to Our Sponsor - Anaplan:

Anaplan is driving a new age of connected planning. Large and fast-growing organizations use Anaplan’s cloud platform in every business function to make better-informed plans and decisions and drive faster, more effective planning processes.


Customer Success is perhaps the most altruistic function in any business, and as a CS community, our unified noble purpose is to make others successful by creating value and delivering outcomes for them. But the commercial realities of operating within any business are real and the ROI must be evident. This session will focus on the ways in which you can further fuel your CS investments through operational excellence. We’ll discuss the following:

  • How you can effectively plan your CS investments in alignment with your Sales and Finance teams
  • How you can leverage customer health data to maximize top-line impact and attribution to CS
  • How you can build internal trust and deliver predictability to the returns on your CS investment
  • How you can operationalize your CS resources in alignment with your CS strategy
  • How you can focus your resources to optimize the impacts that CS can deliver

This session will introduce the marriage of two partnering technologies; Gainsight + Anaplan, and share a story of digital transformation and connected planning for Customer Success. You’ll learn examples of how to leverage Gainsight, CRM and other data to better plan, predict, optimize and collaborate with the broader enterprise.

You’ll also hear from two Chief Customer Officers (Gainsight + Anaplan) on the impact that can be achieved.

Event Info:
Date/Time: Thursday, May 23, 3:00 PM - 3:45 PM
Location: Moscone Center, Room 3022

Target audience: Executive CS Leadership, CS Strategy, CS Operations, Sales Operations, Business Operations, Sales Finance

See you soon!

Speakers

Picture of Christophe Bodin
Christophe Bodin Chief Customer Officer, Anaplan
Picture of Jonathan Bray
Jonathan Bray VP, Customer Operations and Renewals, Anaplan
Picture of Ashvin Vaidyanathan
Ashvin Vaidyanathan Chief Customer Officer, Gainsight

Contact Info

Scott Salkin | Chief of Staff - Marketing & Ecosystem | ssalkin@gainsight.com | Gainsight