THE 2023



Congratulations to our 2023 US GameChanger Award Winners!

Are You a GameChanger?

The GameChanger Awards recognize and celebrate customers who leverage Gainsight products to change the game of Customers, Product Experience, and Community. These leaders make an undeniable difference for their customers, teammates, and partners. A GameChanger is intuitive, always authentic, never stops challenging the status quo, and just might have superpowers. Sound like you? We thought so!

Nominations will be open from 7 June - 14 July 2023. Winners will be announced live at Pulse Europe 2023 in Amsterdam!

The GameChanger Award Categories & Descriptions


The Architect thinks outside the box when it comes to building the best community for their users. You are knowledgeable about creating a community that is of help across an entire customer journey, and also know how to create personal 1-on-1 relationships with your customers. Please share examples of how you have built a community to create a better user experience for your customers.

2022 Winner: Typeform


The Experience Maker is hyper-focused on improving the experience of their customers and personalizing relationships at scale. How have you been able to harness the power of Gainsight to better leverage analytics, surveys, playbooks, journey orchestrator, and more to align and coordinate your organization around your customers? Please share examples.

2022 Winner: ReviewPro


The Digital Customer Success Disrupter is living proof that we are moving into the next era of customer success. These champions of efficiency combine the strengths of digital experiences and human expertise to power healthy customer life cycles at scale. They don’t just think about success for a few customers, they set out to accomplish success for all customers. As a result, their companies reap the rewards of stronger adoption and customer retention.

New category for 2023


Share how you (or someone else on your team) has driven material change in your organization by transforming customer success and product experience into a key driver of growth by leveraging Gainsight.

2022 Winner: Dun and Bradstreet Altares


The Visionary knows that without a unified view of their customer data, their teams wouldn’t have the full picture of what their customers need to achieve outcomes. These leaders and teams have mastered using 360 views, scorecards, and advanced reporting to shift their teams from reactive to proactive. Please share examples and metrics.

2021 Winner: Jamf


Award submissions are open to all Gainsight customers. Nominations closed on 14th July, 2023.


  • You agree to the GameChanger Terms listed below.
  • Your results must have been achieved between May 2022 and May 2023.
  • Your business is located in Europe.
  • Submissions must include substantial quantitative and qualitative results.
  • Please submit as a Microsoft Word .DOC or Adobe .PDF, including any supporting screenshots or data.
  • For the best chance of winning, we encourage submissions to be as thoughtful and detailed as possible.

GameChanger Award FAQ's

  • Can you submit more then one nomination?Yes!
  • What makes a good submission?A submission that shows data and numbers to support your case, and shows the outcomes your received have a much higher chance of winning, then those that do not show data. The length of a submission does not matter as much as the robust story.
  • What form does the submission need to be in?PDF is preferred
  • Will the deadline be extended?No
  • Will my submission be published without my consent?No. However, submitting a nomination is your formal agreement to collaborating with Gainsight on a customer story, regardless of the outcome of your nomination.

GameChanger Award Terms

Submitter grants approval to use company logo and name in marketing assets including but not limited to GameChangers. You warrant that you are the sole owner of the Content and have full power and authority to enter into the Agreement and that the Content does not infringe any intellectual property rights or contain any scandalous, libelous or unlawful matter. You shall defend, indemnify and hold Gainsight, and their respective officers, directors, employees, agents and other representatives harmless from all third-party actions, suites or claims (collectively, “Claims”) arising from an infringement of any trademark, service mark, patent, copyright, or other intellectual property rights of any third party, including but not limited to Gainsight’s use of the Content. Gainsight shall have the right to approve counsel chosen by you to defend the Claim. In the event a conflict arises in defense of any Claim, Gainsight shall have the right to engage independent counsel, chosen and compensated by Gainsight, participate in the proceedings adjudicating and settling the Claims. Submissions will be converted to case studies post Pulse and do not require additional approval. Submitters agree to collaborate on case studies should additional information be needed. Submitters may be additionally asked to complete G2 review, testimonial video, or follow-up webinar.

About Gainsight

Gainsight’s innovative platform helps companies of all sizes and industries drive durable growth through customer-led and product-led strategies. It offers a powerful set of customer success, product experience, and community engagement solutions that together enable businesses to scale efficiently, create alignment, and put the customer at the heart of innovation. With Gainsight, it’s never been easier to drive acquisition, increase product adoption, prevent churn, and grow with renewals and expansion. Learn how leading companies such as GE Digital, SAP Concur, and Box use Gainsight at