Change the Game
The Gainsight GameChanger Community is built on the fundamental belief that, collectively, we can inspire, grow, and push each other to new heights.
GameChanger VIPs are the bold Gainsight customers leading the future of customer success and product experience by challenging the status quo. We're thrilled to share their inspiring and authentic stories here.
GAINSIGHT CUSTOMERS WHO ARE CHANGING THE GAME
GameChanger Content and Podcasts
Announcing the 2023 Pulse Europe GameChanger Award Winners!
Every year at Pulse Europe, we recognise European industry leaders who have made significant contributions to the field of Customer Success (CS), driving innovation and…
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Drumroll, Please … Announcing Our 2023 GameChanger Awardees
Can you believe it’s been an entire year since the 2022 GameChanger Awards? Every year at Pulse, we recognize industry leaders who have made significant…
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Celebrating the Pulse Europe 2022 GameChanger Award Winners
Last week, the Pulse community gathered in London for Pulse Europe 2022 to discuss new research, exchange ideas, and take a few victory laps around…
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Announcing the 2022 Gainsight GameChanger Award Winners!
Congratulations to the winners of the 2022 GameChanger awards! We took some time at Pulse, our annual user conference in San Fransisco (if you somehow…
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The 10X Team: Secrets to CS Scale from the GameChangers at Intellishift
High growth? Limited resources? Only 24 hours in the day? Chances are that in Customer Success you’ve faced one of these barriers. So how do…
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5 ‘Non-Tech’ Insights and Takeaways From Season 1 of The GameChanger Podcast
In 2020, Gainsight's Adam Joseph, Regional Vice President EMEA, recorded a series called The GameChanger Podcast. Adam was joined by several guests from all over…
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Customer Visionaries: How ADP’s GameChangers Get a Complete Picture
Do you have a 360 view of your customer? It can feel impossible to get ahead of customer retention and growth without one. But building…
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The CX Factor: How the UKG GameChangers Streamline Experience (and you can too!)
Your customer comes into contact with so many teams at your company. But if you’re not aligned, the experience is inconsistent, disjointed, and inefficient. Sound…
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Evolution of CS at a Hyper Growth Business
In the 15th episode of season 2 of the Gainsight Gamechanger Podcast, Adam Joseph, RVP of Customer Success at Gainsight, sits down with John O'Melia,…
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Introducing Customer Success in a Hyper Growth Business
In the 14th episode of season 2 of the Gainsight Gamechanger Podcast, Adam Joseph, RVP of Customer Success at Gainsight, sits down with Tom Vane,…
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Building Your Customer Success Career
In the 13th episode of season 2 of the Gainsight Gamechanger Podcast, Adam Joseph, RVP of Customer Success at Gainsight, sits down with Dana Soza,…
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Creating a Winning CS Culture
In the 12th episode of season 2 of the Gainsight Gamechanger Podcast, Adam Joseph, RVP of Customer Success at Gainsight, sits down with Eduardo Amorim,…
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CS: Not just for SaaS Anymore
In the 11th episode of season 2 of the Gainsight Gamechanger Podcast, Adam Joseph, RVP of Customer Success at Gainsight, sits down with Jeffrey Heckler,…
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Nailing your Customer Engagement Strategy
In the 10th episode of season 2 of the Gainsight Gamechanger Podcast, Adam Joseph, RVP of Customer Success at Gainsight, sits down with Jessica Owens,…
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Introducing Digital Touch Customer Success
In the 9th episode of season 2 of the Gainsight Gamechanger Podcast, Adam Joseph, RVP of Customer Success at Gainsight, sits down with Lara Barnes,…
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Business Transformation in an Enterprise Business
In the 8th episode of season 2 of the Gainsight Gamechanger Podcast, Adam Joseph, RVP of Customer Success at Gainsight, sits down with Andrew Cutler,…
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The 5 Pillars of CS
In the 7th episode of season 2 of the Gainsight Gamechanger Podcast, Adam Joseph, RVP of Customer Success at Gainsight, sits down with Henry Trevelyan…
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Navigating Your Career in Customer Success
In the 6th episode of season 2 of the Gainsight Gamechanger Podcast, Adam Joseph, RVP of Customer Success at Gainsight, sits down with Rachel Provan,…
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Mind the “Outcome” Gap
In the 5th episode of season 2 of the Gainsight Gamechanger Podcast, Adam Joseph, RVP of Customer Success at Gainsight, sits down with Rav Dhaliwal,…
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Customer Onboarding at Springboard Solutions
In the 4th episode of season 2 of the Gainsight Gamechanger Podcast, Adam Joseph, RVP of Customer Success at Gainsight, sits down with Donna Weber,…
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Pooled CS Model at RD Station
In the 3rd episode of season 2 of the Gainsight Gamechanger Podcast, Adam Joseph, RVP of Customer Success at Gainsight, sits down with Erika Tornice,…
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The Definition of Value
In the 2nd episode of season 2 of the Gainsight Gamechanger Podcast, Adam Joseph, RVP of Customer Success at Gainsight, sits down with Christophe Labreure,…
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Customer Centricity at Unit4
In the 1st episode of season 2 of the Gainsight Gamechanger Podcast, Adam Joseph, RVP of Customer Success at Gainsight, sits down with Michelle MacCarthy,…
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And The 2021 GameChanger Award Goes To…
Every year we are astounded by the attendance at Gainsight's Pulse events. It’s a symbol that people are focused on learning more about customer success.…
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The Art Of The EBR
In episode 18 of the Gainsight Gamechanger Podcast, Adam Joseph, Director of Customer Success, EMEA at Gainsight sits down with Maranda Dziekonski, Vice President Customer…
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Raising The Profile Of Customer Success Internally
In episode 17 of the Gainsight Gamechanger Podcast, Adam Joseph, Director of Customer Success, EMEA at Gainsight sits down with Troy Pratley, Head of Customer…
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Starting A Customer Success Function From Scratch
In episode 16 of the Gainsight Gamechanger Podcast, Adam Joseph, Director of Customer Success, EMEA at Gainsight sits down with Selena Jankulovska, Area VP Account…
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