Change the Game

The Gainsight GameChanger Community is built on the fundamental belief that, collectively, we can inspire, grow, and push each other to new heights.

GameChanger VIPs are the bold Gainsight customers leading the future of customer success and product experience by challenging the status quo. We're thrilled to share their inspiring and authentic stories here.

Check out the 2021 GameChanger Winners

GAINSIGHT CUSTOMERS WHO ARE CHANGING THE GAME

GameChanger Content and Podcasts

ArticleCustomer Success, GameChangers

Critical Insights to the CS Culture, Career, and the CCO Role Revealed in the 2021 Game Changer Podcasts Image

Critical Insights to the CS Culture, Career, and the CCO Role Revealed in the 2021 Game Changer Podcasts

In the 2021 season of The Game Changer Podcasts, Gainsight’s Adam Joseph, Regional Vice President-EMEA, pulled out all the stops for his listeners. The season’s guests were a global group with a passion for all things CS. Adam returned to the fundamentals of customer success, from getting started in the profession, to forging a CS organization in your company, and evolving it to hyper-scale. When Gainsight examined the 2021 season, we picked out three critical areas employees and companies seem to be currently focusing on. Culture is the Glue In episode 12, Adam recounted reading a Harvard Business Review article that said, “Culture is the glue that binds an organization together, and it’s the hardest thing for competitors to copy.” As a result of building a winning culture, you have created a “lasting source of competitive advantage.” Is that true? Eduardo Amorim, global head of customer success at Sendcloud, believes it is. Company culture is easier said than done. For Eduardo and Sendcloud, the foundation was already set for the three pillars of their company: people, culture, and business. Though there’s not a sequential order to the pillars, consistency is needed in making it a part of the company’s daily […]

7 min readMarch 10, 2022

ArticleGameChanger VIP, GameChangers

Keith Nealon, CEO of Bazaarvoice Brings in Best Practices of Customer Centricity with the Help of Gainsight Image

Keith Nealon, CEO of Bazaarvoice Brings in Best Practices of Customer Centricity with the Help of Gainsight

Gainsight and BazaarVoice have a long history together. Since 2013, BazaarVoice has been using Gainsight’s platform to gain insight into customer health and improve customer experience. BazaarVoice was one of the first software companies to embrace customer success ideology and practices. Recently, Keith Nealon, the new CEO of Bazaarvoice, sat with Nick Mehta, CEO of Gainsight. They discussed how Keith focuses on BazaarVoice’s customer success while improving product functionality and being the best at what they already do. Settling for being good doesn’t quite cut it. This is especially true when you have a great cloud platform. That is the case for Bazaarvoice, a comprehensive ratings and reviews, questions and answers, and user-generated content platform that harnesses the voice of the consumer to improve a brands product innovation and sales. The First 90 Days Keith has been at Bazaarvoice for a short amount of time. The first 90 days are always a challenge for any business leader to transition into a new company. For Keith, he had the extra burden of landing with COVID-19. “If you think about my journey at Bazaarvoice, I started here with the usual 90 days new CEO ramp. I made it to day 80, was […]

8 min readSeptember 21, 2020

ArticleGameChangers

A Tale of Scale With Meenu Argwal, Senior VP of CS at VMware Image

A Tale of Scale With Meenu Argwal, Senior VP of CS at VMware

Gainsight is always excited to see our customers excel with the use of our products. But when they take a new direction of incredible growth and scale, we have a sense of pride that we are a part of their success. That is how we feel about VMware. Recently Gainsight’s Chief Customer Officer, Kellie Capote, host of the GameChangers webinar series, sat down with VMware’s Senior VP of Customer Success, Meenu Argwal, to talk about how they scaled successfully partnering with Gainsight. This idea greatly aligns with Gainsight and the GameChanger Community’s fundamental belief that, collectively, we can inspire, grow, and push each other to new heights. And VMware is soaring high right now! Everyone in tech knows the name VMware. They are the leading multi-cloud services provider for all apps, enabling digital innovation with enterprise control. With over 24,000 employees and an ecosystem of 75,000 partners, VMWare has been behind the technology innovations transforming numerous industries. They are committed to the responsibility to build a sustainable, equitable, and secure future for everyone. In this webinar episode, Kellie and Meenu’s discussion centered around two core things: scaling customer success and the related topics of CS digital motions and partner ecosystems. […]

10 min readApril 13, 2022

ArticleBest Practices, GameChangers

Announcing the 2020 GameChanger Award Winners Image

Announcing the 2020 GameChanger Award Winners

DRUM ROLL PLEASE…AND THE 2020 GAMECHANGER AWARD WINNERS ARE… First and foremost, for everyone who joined us online last week for the absolutely unprecedented Pulse Everywhere. We were completely blown away not only by the attendance but of the engagement and palpable energy that came to life in this virtual experience. While we didn’t have 22,000 people in one room together – we all came together. If you watched Nick’s Keynote, you heard him talk about coming together and being stronger together as a community. That’s what our GameChanger Community is all about—creating success for all Gainsight customers. Collectively we can inspire and push each other to new heights, learn and grow together, and connect from anywhere. The dictionary definition of a GameChanger is an event, idea, or procedure that effects a significant shift in the current manner of doing or thinking about something. Being a Gainsight customer by our definition means you are a GameChanger. It’s been a remarkable year, to say the least, and we have been in awe to see how our customers have switched up familiar landscapes and shifted the status quo way things have always been done and thought about. We are honored that our […]

8 min readMay 20, 2020

ArticleCS Build vs Buy, GameChanger VIP, GameChangers

Customer Visibility Drives Success For Plex Systems Image

Customer Visibility Drives Success For Plex Systems

Sanders Slavens, Plex’s VP of Customer Success, sat with Gainsight’s CEO, Nick Mehta, and CCO, Ashvin Vaidyanathan, to discuss their progress in reducing friction and raising customer visibility through their implementation process. When Sanders joined, he built a CS organization with team members who had various technical backgrounds and skills for different initiatives. That included Eric Mohamed, a Gainsight trained CSM who has a specialty in implementation. Sanders explained to Nick and Ashvin how and why they adopted Gainsight: its tools, customer-centric ideology, and methodologies. “It’s all about implementation, governance, and assurance,” said Eric Mohamed, a CSM with Plex Systems. We love to hear how companies are using our tools, implementing customer success processes to improve efficiency, enrich customer experience and relationships, and create retention through value. But what is more exciting is that customer success is finding a home in the industrial manufacturing fields with companies like Plex. Who is Plex Systems? Plex Systems, Inc.® delivers the first smart manufacturing platform that empowers innovators to make awesome products. Built in the cloud, the Plex Smart Manufacturing Platform connects people, systems, machines, and supply chains; automates processes; tracks shop floor and top floor data; and delivers analytics for unmatched visibility, […]

8 min readSeptember 21, 2020

ArticleCustomer Success, GameChangers, Pulse, PX, Uncategorized

Announcing the 2022 Gainsight GameChanger Award Winners! Image

Announcing the 2022 Gainsight GameChanger Award Winners!

Congratulations to the winners of the 2022 GameChanger awards! We took some time at Pulse, our annual user conference in San Fransisco (if you somehow haven’t heard of it), to recognize seven companies and over a dozen individuals. The winners represent some of the biggest names in the SaaS industry, and we salute their ability to change the game of customer success and experience over the past year. Without further ado, here’s a look at the lucky winners. Visionary Award Goes to … Seismic Seismic won the Visionary award, given to an organization that has mastered using 360 views, scorecards, and advanced reporting to shift their teams from reactive to proactive. Seismic is dedicated to understanding how customers use their software to lead to value, and they’re obsessed with data. Over the last year, Seismic has organized and analyzed customer data to better understand how customer platform usage maps to retention and growth. According to Seismic, “Seismic empowers thousands of teams to grow and win. Their success is what makes us the #1 sales enablement leader globally.” Congratulations, Seismic! We can’t wait to see where your vision takes the industry—and your customers. Challenger Award Goes to … Okta Okta earned […]

7 min readAugust 18, 2022

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Change the Game

GAINSIGHT CUSTOMERS WHO ARE CHANGING THE GAME

GameChanger Content and Podcasts

Critical Insights to the CS Culture, Career, and the CCO Role Revealed in the 2021 Game Changer Podcasts

Keith Nealon, CEO of Bazaarvoice Brings in Best Practices of Customer Centricity with the Help of Gainsight

A Tale of Scale With Meenu Argwal, Senior VP of CS at VMware

Announcing the 2020 GameChanger Award Winners

Customer Visibility Drives Success For Plex Systems

Announcing the 2022 Gainsight GameChanger Award Winners!

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