Change the Game
The Gainsight GameChanger Community is built on the fundamental belief that, collectively, we can inspire, grow, and push each other to new heights.
GameChanger VIPs are the bold Gainsight customers leading the future of customer success and product experience by challenging the status quo. We're thrilled to share their inspiring and authentic stories here.
GAINSIGHT CUSTOMERS WHO ARE CHANGING THE GAME
GameChanger Content and Podcasts
Customer Success Ideology
In episode 7 of the Gainsight Gamechanger Podcast, Adam Joseph, Director of Customer Success, EMEA at Gainsight sits down with Francis Cordon, VP, Field Operations at Quantum Metric. Listen to the full episode and access Adam’s summary by unlocking the content. Subscribe today on: Apple Podcasts | Spotify | Google Podcasts Ep 07: Customer Success Ideology Persistence. Adam Joseph has interviewed many individuals with diverse backgrounds and varying philosophies on customer success. But Francis Cordon is in a category all by himself. First, Francis is Vice President of Field Operations for Quantum Metric, an information technology and services company. Its platform for continuous product design provides organizations with the ability and new approach in delivering impactful digital products with speed and confidence. He is also a Customer Success advocate, working with a customer-centric philosophy and formula based on user experience, architecture, and performance initiatives. Francis has another side to him. As a martial artist with over 30 years of practice and study and a podcast host on the subject. But in this Game Changer podcast, he discusses the topic of persistence. Francis said that both in customer success, the martial arts, and life in general, you learn there are no […]
Product Led Customer Success
In episode 6 of the Gainsight Gamechanger Podcast, Adam Joseph, Director of Customer Success, EMEA at Gainsight sits down with David Jackson, CEO of TheCustomer.co. Listen to the full episode and access Adam’s summary by unlocking the content. Subscribe today on: Apple Podcasts | Spotify | Google Podcasts Ep 06: Product Led Customer Success One of the most significant shifts of thinking in modern technology is that no one buys a product just because they like its look. From individuals to major corporations, customers buy solutions because there’s a specific problem to be solved. Whether there’s an obstacle, a pain point, or they want to become more effective or more efficient, solutions are meant to remove the problem or alleviate the pain. But are consumer software companies assuming that people are not software experts and therefore overbuild ease of use? Is everything they incorporate into the product becoming a negative? Adam Joseph, Gainsight’sGainsight’s Director of Customer Success, takes on this subject with Dave Jackson, CEO of The Customer.co. Dave brings to this discussion insight into his philosophy behind Product-led customer success, the idea behind what he terms as the “Five Steps of Product-led Success,” and how to introduce a Product-Led […]
How to Master Presentations in Customer Success
In episode 5 of the Gainsight Gamechanger Podcast, Adam Joseph, Director of Customer Success, EMEA at Gainsight sits down with David Chernick, CEO and Founder of TREACL. Listen to the full episode and access Adam’s summary by unlocking the content. Subscribe today on: Apple Podcasts | Spotify | Google Podcasts Ep 05: How to Master Presentations in Customer Success One of the most essential attributes and skill sets that a customer success professional needs is the ability to present. There are many different forms a presentation can take. On one extreme, there is presenting to hundreds, if not thousands of people at a conference. Then, there is something much more intimate, such as a one on one customer meeting. It can even be something that is terrifying for some people, which is presenting to an internal group or executive board. The truth is any presentation is reliant on preparation, articulation, and your professional knowledge. Now, how do you incorporate those three things into your presentation? In this Gainsight Gamechanger podcast, Adam Joseph discusses with David Chernick, CEO, and founder of TREACL, the important aspects of a presentation. They will touch on subjects such as knowing who your audience is, owning […]
Customer Success and Mental Health (Part 2)
In episode 4 of the Gainsight Gamechanger Podcast, Adam Joseph, Director of Customer Success, EMEA at Gainsight sits down with Rick Adams (CEO and Founder of PracticalCSM.com), Anthony Wilkey (Customer Success, Strategic Clients at Degreed), Ross Paterson (VP of Customer Success at GoPivot), Jung Kim (Director of Customer Success at NeuroFlow), and Vicki Pope (Client Success Team Lead at Unmind). Listen to the full episode and access Adam’s summary by unlocking the content. Subscribe today on: Apple Podcasts | Spotify | Google Podcasts Ep 04: Customer Success and Mental Health (Part 2) It’s okay not to be okay. In the previous podcast, Adam Joseph embraced the challenge of discussing openly and sincerely the topic of mental health. It was moving and inspirational to hear guests who were honest and forthright in telling their stories about how mental health issues had impacted them, specifically working in a customer success role. They shared candidly about what they did to help themselves and what their employers could do to create healthy working environments. Given the importance of the topic, Adam recorded a second podcast on this important issue. This time he invited professionals who not only work in customer success but who also […]
Customer Success and Mental Health (Part 1)
In episode 3 of the Gainsight Gamechanger Podcast, Adam Joseph, Director of Customer Success, EMEA at Gainsight sits down with Matt Myszkowski (VP EMEA Customer Success Services at SAP), Alex Tran (Client Outcomes Manager at Gainsight), Shari Srebnick (Head of Client Success US at Searchmetrics), and Emma Rogers (Customer Success Manager at Reed.co.uk). Listen to the full episode and access Adam’s summary by unlocking the content. Subscribe today on: Apple Podcasts | Spotify | Google Podcasts Ep 03: Customer Success and Mental Health (Part 1) Openness. Vulnerability. Understanding. Mental health is something we all should be discussing, especially in times like these. The current economic downturn, global pandemic, and social inequalities are causing stress and strain. But how do you incorporate this discussion about dealing with mental health issues into the professional environment without negatively impacting you and those around you? In this two-part series Game Changer podcast, Adam Joseph, Director of CS for Gainsight-EMEA, discusses a subject often avoided in professional circles. He is joined by Emma Rogers, Customer Success Manager at Reed.Co.UK; Shari Srebnick, the then head of Client Success at Search Metrics-US; Alex Tran, a Customer Outcomes Manager at Gainsight; and Matt Myszkowski, Vice President of Customer […]
The Impact of COVID-19 and State of Customer Success in France
In episode 2 of the Gainsight Gamechanger Podcast, Adam Joseph, Director of Customer Success, EMEA at Gainsight sits down with Elise Meijer, Senior Customer Success Manager at LinkedIn. Listen to the full episode and access Adam’s summary by unlocking the content. Subscribe today on: Apple Podcasts | Spotify | Google Podcasts Ep 02: COVID-19: Impact and State of Customer Success in France From the moment that COVID-19 arrived, it has had an impact on all of us on so many levels. However, I have to admit that when it comes to the pandemic’s effect, we usually hear the US or the UK perspective. Even concerning customer success. In a recent podcast, I was delighted to be joined by Elise Meijer, a Senior Customer Success Manager at LinkedIn. Elise is based in Paris, where she lives with her family. As we discussed the effects that she has seen personally through the time of COVID-19, I realised that trends and events were happening in Paris and France that perhaps the rest of us were not aware of. Elise moved to France In 2007, where she worked to build, coach, and develop the French Customer Success team for LinkedIn. In addition to her […]