Welcome to Gainsight’s ‘Change the Game in Five Minutes’ series. Our Chief Customer Officer, Ashvin Vaidyanathan, talks to customer success trailblazer Garin Landry in this conversation. Garin is the Insight Strategy Manager for Customer Operations and Strategy at Planview, a global leader in work and resource management (WRM). Planview, a company with a strong track record of acquisition, was acquired by the private equity firm Thoma Bravo in 2017 and has been on an incredible journey since then. Read on and find out Garin’s “what, why’s, and hows” of customer success at Planview. Ashvin: Hello, Garin! Let’s kick things off with an icebreaker. If you could time travel, what period would you visit? Garin: I was recently speaking with my dad about how my wife and I are both workaholics. We typically run a thousand miles an hour. However, with the downturn, we’ve both slowed down, which is a good thing. My dad said, “Right now, everyone is out on bikes, families are hanging out together, and people move slower. It’s just like the 1960s.” So, I think I‘ll choose the 60s! Ashvin: I’m glad to hear that you’re finding some good in a difficult situation. Now, please tell us the […]