Gainsight Glossary

How To Measure Customer Satisfaction

Today’s enterprises face greater customer satisfaction challenges because of the rapid adoption of SaaS technology. Some of the key challenges include declining customer loyalty and higher abandonment of product features.

Gainsight offers an advanced Customer Success Management solution that provides Customer Success teams with insights about how to increase customer satisfaction. Gainsight focuses on:

  • Reducing churn rates
  • Improving closure rates
  • Improving product usage
  • Increasing retention
  • Increasing recurring revenue

Gainsight helps you identify at-risk customers and provides a revenue health performance report, as well. Benefit from Gainsight’s 360 degree reporting and visualization features to measure customer satisfaction. For more details, visit

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