Gainsight Glossary

Understanding Customer Management

Today’s business success is largely dependent on how well companies understand customer behavior. Gainsight’s customer success platform empowers you to understand customers and manage them effectively. The Gainsight data enables you to customize the planning-process by identifying features that are actively used by customers. A better understanding between the correlation of customer management and revenue generation is also gained.

With Gainsight, you can:

  • Expand your knowledge on Customer Success best practices
  • Get in-depth on how to proactively manage your customers
  • Analyze churn and assess its impact on company revenue growth
  • Measure the value of Customer Success efforts
  • Identify customer base for product up-sell
  • Increase ARR and MRR

Gainsight offers intuitive customer intelligence data that can be leveraged to improve customer management strategies.

See Gainsight in Action!