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The Future of Customer Success Is Here

More possibilities. Less compromise. Don’t get stuck in the past.

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Digital CS Is Your New Secret Superpower

There’s a new way to scale teams and deliver awesome customer experiences.

Learn How
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Efficiency, Effortlessly

Automation and AI can save an average of 7 hours/user/week.

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Happiness Comes Easy

Digital drives better customer experiences, improved health, and faster time-to-value.

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Get Personal

Find the perfect mix of human and digital touches to make every customer feel like they’re your most important.

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Self-Serve Success

Create more opportunities for customers to learn, share, and drive success themselves.

A Who’s Who of Customer Success

Everyone Who’s Anyone Has Seen Results With Gainsight.

2700% Increase in NPS Responses

“We adopted Gainsight CS to manage the entire onboarding process, manage risk, and get more sophisticated about the health of our dealerships.”

Melissa Terrell
EVP of Operations

3900% Increase in NPS Response Rate

“Gainsight PX was revolutionary for us. As a SaaS tool, NPS is very important for us. But prior to adding PX, we were getting maybe 150 NPS responses a quarter.”

Neil James
Chief Operating Officer

50% Increase In Productivity Per CSM

“I can finally engineer for CS and not just rely on soft skills about how we should handle customers.”

Anna Tighe
Director, Customer Success

25% Increase In Healthy Customers

“We’re working to build customer journeys with digital touch points so that our CSMs can devote more time to our ‘white glove’ customers.”

Monica Perez
Head of Customer Success

Ten-fold increase in engagement

“Gainsight helped us take a different approach to onboarding. We can now observe customers through a lens that tells us what they are trying to accomplish with our products.”

Manish Devgan
Senior Vice President of IoT and Analytics Products

The Undisputed Champion of the Category

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Proven Leaders In Customer Success & Community Building

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Leaders in Building Product Experiences and Driving Adoption

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Challenging the Conventional Workplace and Leading a Movement

Start Fast. Win Big.

Startups, enterprises, and everybody can grow with Gainsight quickly and easily.

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Increase Retention and Expansion

Drive successful customer outcomes easily.
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Improve Product Adoption

With a mix of high- and low-touch programs.
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Drive Scale And Efficiency

Through self-service, automation, and more.
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Join The World’s Largest 
CS Community And You’ll Never Be Alone.

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Pulse is Where You Want To Be

It’s the industry’s largest CS conference. Don’t miss it.

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A Crash Course in Customer Success

From career advice, to best-practices, to the history of CS, you’ll learn it here.

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We Wrote the Books on Customer Success

Actually, we wrote a few. Find them here and start your CS journey.

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Gainsight Is a Party and You’re Invited

You’ve never seen a company have as much fun as we do.