See Gainsight in Action!
  VISIT THE DEMO CENTER
TRUSTED BY THE WORLD’S LEADING CUSTOMER SUCCESS AND PRODUCT TEAMS

How to Provide a High-Touch Product Experience While Social Distancing

With the global shift to remote work, our customers have experienced a 50% increase in Monthly Active Users. All of us are spending more time in our

March 30, 2020

Managing Churn During COVID-19: A Conversation with Bessemer

As SaaS leaders tackle the unexpected management implications of COVID-19, there has never been a better time to double down on retention

1744 Registered

5 Tips To Do More With Less In Customer Success During Covid-19

If you’ve been following customer success blogs recently, a lot has been said and written about how to communicate better and consistently in

March 31, 2020
  • Lauren Denault

    DemandForce

    [Gainsight]'s been one of the best decisions we've made. Our team is now contacting customers exactly when they need proactive love rather than after they've asked for help, and our first copilot email has convinced a huge number of customers to turn on critical features with the click of one button.
  • Greg McGlaughlin

    AppNexus

    We recently became Gainsight customers and have had a tremendously positive experience with the company and with the system. The act of getting Gainsight up and running at our company has been so smooth and successful, it has greatly exceeded my expectations and serves as a model for how we should roll-out all of our programs.
  • Heather Hansen

    CareerBuilder

    Our business is very complex with lots of products, and even in that scenario, Gainsight has proved to be a great tool to help our CSMs have a holistic view of their customers and track their interactions. I'm not sure there's a situation where I wouldn't recommend it. On top of that, the support team and our CSM truly treat us like their only customer.
  • Howard Tarnoff

    Ceridian

    We are all about Advocacy and providing Successful Customers with a podium and a microphone to tell their stories and with Gainsight we now have our fingers on the "PULSE" of our customers. We can ensure that customers get the right attention at the right time. Without Gainsight it was not possible to preemptively support customer health.

Need more proof? You got it!

Vet Gainsight with hundreds of reviews on these trusted, third-party sites.

Our Customers Get Results

From impressive retention gains to massive time savings, our customers are achieving measurable results. See how our customers are using Gainsight to make their customers more successful.

View Customer Stories
  • Imprivata Logo
  • Insight Squared Logo
  • Concur Technologies Logo
  • Alfresco Logo
  • Eventbrite Logo
  • Yext Logo
  • Glassdoor Logo
  • Falcon.io Logo

The Buyer’s Guide to Customer Success Solutions

Evaluating and purchasing a Customer Success solution can be… complicated. We've made it easy to make sure you don't miss anything with our platform-agnostic guide.

See how Gainsight can make your customers more successful. Schedule a demo of our software platform today!

Schedule A Demo

Resources

Drive Product Adoption With a Multi-channel Approach Image

Drive Product Adoption With a Multi-channel Approach

Well well well, it looks like we’ve stumbled upon the holy grail of customer success—product adoption.  It’s the one thing that can make or break a customer’s experience with your company. But fear not my fellow customer success warriors, I have come bearing the gift of insight on increasing product adoption within your customer base. So sit back, relax, and get ready to learn how to turn those product skeptics into evangelists. Use a Multi-channel Approach to Solve the Adoption Challenge With the usage data in place, your CSMs and CS Ops teams have the necessary insight to take corrective action to solve for struggling customers. Solving for adoption challenges should not be a “CSM-only” motion. Your CS teams should be able to use multiple channels to solve this challenge at scale. By having granular data at the product and feature level, you can create a very targeted digital campaign with a specific customer cohort. Let’s break down this multi-channel approach into three categories.  CSM-driven Community-driven Automation-driven To scale your digital customer success strategy, pay special attention to community and automation. 1. CSM-Driven Adoption CSM-driven motions can be orchestrated through well-defined playbooks in Gainsight. The Chairside is a type of […]

February 1, 2023
Achieving Predictable Revenue in an Unpredictable World With Effective Product Experiences Image

Achieving Predictable Revenue in an Unpredictable World With Effective Product Experiences

By Tori Jeffcoat, Senior Product Marketing Manager, Gainsight.  Life used to be predictable.  Take TV, for example. For decades, popular shows like The Simpsons and Law & Order delivered a new season of episodes every year. But these days, your favorite new Netflix series might get canceled after a single season—1899, I’m looking at you!  The world of SaaS has similarly been turned upside down. Gone are the days when growth at any cost was the most reliable road to success. Simply enlarging your customer base year over year is no longer a viable business model. Now, companies that want to survive—and thrive—are focused on maximizing revenue from their existing customer base. Drive Net Revenue Retention With Product Experience In this new economic environment, successful tech businesses are leveraging product experience (PX) to drive durable growth in their digital offerings. These companies are delivering more value to customers, and they are being rewarded with increased adoption, expansion, and most importantly, Net Revenue Retention (NRR). Here at Gainsight, we have seen the results firsthand, as many of our customers have pivoted their product focus to a more customer-centric model. We also know that many companies are still waiting to take the […]

January 30, 2023
The Product Adoption Data That Customer Success Needs Image

The Product Adoption Data That Customer Success Needs

In the late 90s, Dell was one of the top PC manufacturers in the world.  Their call centers used to field tens of thousands of calls every day from people all over the world trying to switch on and use their first PC. One afternoon, one of the agents got a call from a disgruntled customer telling him that the coffee holder supplied with the PC was not working. Despite being the senior-most agent on the floor, the complaint left him stumped. He checked all his product catalogs but could not find any mention of the coffee holder being supplied with any model. Being a good support agent (and also because the whole floor was listening in on this now), he did not give up on his customer and, instead, asked the customer to describe what this “coffee holder” looked like.  The customer, a Dell loyalist, described it as a very simple and genius contraption built right into the PC, and that it opened/closed smoothly at the press of a button. It was only then the agent realized that the PC’s CD Tray was being used as a cup holder. The customer went on to complain that this was not […]

January 27, 2023
Lessening the Load: Scaling Your Customer Success Workflows Image
EVOLVE with Gainsight: January 2023 Image
ProductCon Image

ProductCon

ProductCon is the largest Product Management conference series in the world, structured around the hottest topics. ProductCon takes place online (and onsite) four times per year, and gathers over 10,000 product professionals from all over the world.

Kount Transforms its Product Experience (and Time to Value) with Gainsight PX Image
Get Your Board on Board with Product-Led Growth Image
5 Product Analyses That Put Customers at the Center of Your Product-Led Growth Image