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How to Provide a High-Touch Product Experience While Social Distancing

With the global shift to remote work, our customers have experienced a 50% increase in Monthly Active Users. All of us are spending more time in our

March 30, 2020

Managing Churn During COVID-19: A Conversation with Bessemer

As SaaS leaders tackle the unexpected management implications of COVID-19, there has never been a better time to double down on retention

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5 Tips To Do More With Less In Customer Success During Covid-19

If you’ve been following customer success blogs recently, a lot has been said and written about how to communicate better and consistently in

March 31, 2020
  • Greg McGlaughlin

    AppNexus

    We recently became Gainsight customers and have had a tremendously positive experience with the company and with the system. The act of getting Gainsight up and running at our company has been so smooth and successful, it has greatly exceeded my expectations and serves as a model for how we should roll-out all of our programs.
  • Lauren Denault

    DemandForce

    [Gainsight]'s been one of the best decisions we've made. Our team is now contacting customers exactly when they need proactive love rather than after they've asked for help, and our first copilot email has convinced a huge number of customers to turn on critical features with the click of one button.
  • Howard Tarnoff

    Ceridian

    We are all about Advocacy and providing Successful Customers with a podium and a microphone to tell their stories and with Gainsight we now have our fingers on the "PULSE" of our customers. We can ensure that customers get the right attention at the right time. Without Gainsight it was not possible to preemptively support customer health.
  • Heather Hansen

    CareerBuilder

    Our business is very complex with lots of products, and even in that scenario, Gainsight has proved to be a great tool to help our CSMs have a holistic view of their customers and track their interactions. I'm not sure there's a situation where I wouldn't recommend it. On top of that, the support team and our CSM truly treat us like their only customer.

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From impressive retention gains to massive time savings, our customers are achieving measurable results. See how our customers are using Gainsight to make their customers more successful.

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The Buyer’s Guide to Customer Success Solutions

Evaluating and purchasing a Customer Success solution can be… complicated. We've made it easy to make sure you don't miss anything with our platform-agnostic guide.

See how Gainsight can make your customers more successful. Schedule a demo of our software platform today!

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Resources

5 Stages of CEO Acceptance of Customer Success Image

5 Stages of CEO Acceptance of Customer Success

For software companies (and all companies eventually), Customer Success isn’t an “if,” but rather a “when” and “how.” I’ve been fortunate to witness thousands of companies go through this journey of transformation. During this process, I’ve seen the “movie,” in terms of how most CEOs go through a predictable “maturity curve” as they take Customer Success from a buzzword to the bedrock of your strategy. While the film may be entertaining at times, there is no reason CEOs can’t “fast forward” to the end. Hence, I wanted to share the stages that I’ve regularly seen CEOs go through, inspired by the famous “Gartner Hype Cycle.” Technology Trigger – “We Should Do This CS Thing!”: In this initial phase, you first hear about Customer Success. For startups, the catalyst could be a Board Member talking about how important it is to valuation growth. For a company transforming, you might hear from a management consulting firm that includes Customer Success as a part of its “playbook” for moving to a SaaS business model. In this stage, you often get educated by reading the Customer Success book, networking with other CEOs on the topic and starting a search for a VP of Customer […]

3 min readJuly 30, 2021
CS Careers and Compensation Skyrocket in 2021 Image

CS Careers and Compensation Skyrocket in 2021

Last year the world entered uncharted territory, and economists globally made predictions about whether we would have a V, L, or W-shaped recovery. In April 2020, the unemployment rate reached 14.8%, the highest rate observed since data collection began in 1948. In hindsight, looking at these stark facts, we could not have imagined that a year later, the reverse would be true. Headlines in 2021 have broadcasted record low unemployment, labor shortages, and record numbers of workers leaving their jobs willingly, which is not a trend we could have predicted in April 2020. However, among these stories on opposite ends of the spectrum, there is a bright light for SaaS and tech companies—many began to realize that Customer Success is a growth engine for business. As a result of that surge, career opportunities in Customer Success have soared. Gainsight has been on the cutting edge of this growth, launching CS You last year amid all this change. With goals of increasing underrepresented backgrounds in Customer Success, Gainsight partnered with SV Academy to raise $600k+ to help many people transition into this exciting industry. To date, dozens of tech companies, including Gainsight, have hired CS You graduates who have completed the […]

5 min readJuly 27, 2021
Nick Mehta Joins the 20VC Podcast with Harry Stebbings Image

Nick Mehta Joins the 20VC Podcast with Harry Stebbings

Our CEO, Nick Mehta, recently sat down with Harry Stebbings, UK-based venture capitalist and podcaster to discuss all things mental health. In February 2021, Harry stepped away from his role at the firm he founded Stride.VC. Today, Harry is focused on his podcast, “The Twenty Minute VC” and running his micro fund, 20VC. In This Episode with Nick Mehta You Will Learn: When did mental health really become a prominent thought for Nick? When was the first time Nick feels he really showed true vulnerability in leadership? Self-Worth: What does Nick do when he questions himself severely? How does he talk to his wife about these challenging thoughts? What are the dangers of people-pleasing? How does Nick try and counter people-pleasing in his role as a leader? Identity: How does Nick think about his own identity when it is so attached to Gainsight? In what ways does he try to detach? What has worked? What has not worked? How have children helped Nick in this way? Striving: Why does Nick believe that hunger and striving are fundamentally a good thing? How does Nick try and factor gratitude and appreciation into the work and success he experiences? How does Nick encourage […]

2 min readJuly 16, 2021
How to Create a Single Source of Product Usage Data Across Multiple Products Image
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Evolving to Essential: How Customer Success Teams and Technology Became Must-Haves in the Age of Value Image
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Extend Your CS Strategy into Your Channel for Partner Success Image
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G2 Grid Report | Spring 2021 Image

G2 Grid Report | Spring 2021

When evaluating customer success software, this is an invaluable resource. G2 Grid Reports are based on thousands of verified reviews and data from actual users, so you can compare multiple vendors based on real feedback.

1 min read
G2 Grid Report | Winter 2021 Image

G2 Grid Report | Winter 2021

When evaluating customer success software, this is an invaluable resource. G2 Grid Reports are based on thousands of verified reviews and data from actual users, so you can compare multiple vendors based on real feedback.

1 min read
2021 Buyer’s Guide to Customer Success Solutions Image

2021 Buyer’s Guide to Customer Success Solutions

There has never been more emphasis on your customer base than now as businesses shift to the cloud and recurring revenue models. A sound Customer Success strategy is pivotal to a customer-centric business model for increasing retention, customer satisfaction, and reducing churn. Our new Buyer’s Guide will take you through the process of selecting the right Customer Success platform for your needs. These steps include: Developing a project plan for your evaluation process Identifying the most relevant business challenges Using a RACI model to determine stakeholder alignment How to get the most out of a vendor demo And more! Download today to help guide your purchasing process and get a first look at the G2 Crowd enterprise grid for Customer Success software!

1 min read