Gainsight Software
  • Products
        • Gainsight Customer Success

          Unlock the power of the industry's #1 platform for net revenue retention.

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        • Customer 360 & HealthA holistic view of your customer relationships & health
        • Success Planning and PlaybooksBuild and automate customer journeys
        • Journey OrchestrationInitiate prescriptive workflows & drive desired outcomes
        • Revenue OptimizationUnlock expansion opportunities and run renewal processes
        • Customer FeedbackDrive NPS and voice of customer programs
        • Gainsight Product Experience

          Drive adoption, retention, and value realization through your product.

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        • AnalyticsGather data-driven user insights
        • In-App FeedbackCollect and act on meaningful survey feedback
        • EngagementsEngage users digitally, at scale
        • Gainsight Digital Hub

          One central hub for all customer needs.

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        • CommunityDrive engagement with Q&A and discussion boards
        • Customer EducationDeliver and scale customer education and training programs.
        • Knowledge BaseHelp & user-generated content that enables self-service
        • Product FeedbackGather user ideas & share product updates
        • Groups and EventsFoster relationships with interest-based groups & events
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        • Gainsight Acquires Northpass
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        • By Use Case

        • Digital Customer SuccessScale effort and align teams using digital-led strategies.
        • HealthcareDeliver proactive, preventative care that enables you to retain and grow your customer base.
        • Start and Scale FastEssential features and onboarding to help you start and scale with Gainsight in as little as two weeks.
        • Scale and EfficiencyDeliver outcomes without adding headcount.
        • RetentionPredict churn and address risk.
        • ExpansionIdentify and align on expansion opportunities.
        • Product AdoptionProactively guide users to value.
        • By Team

        • Customer SuccessEmpower and enable your CSMs.
        • ProductCreate elegant product experiences.
        • Customer ExperienceIdentify trends across the customer journey.
        • Revenue and SalesDrive a high performing renewals process.
        • IT and AnalyticsConsolidate your Customer Data.
        • ExecutivesAlign on customer health and opportunities.
        • Community TeamsBuild a modern customer community.
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    • The Latest from GainsightWhat’s new? From blogs to webinars, to guides and more.
          • The Latest from Gainsight

          • Resources Library
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          • Gainsight Essentials
          • Gainsight Essentials

            The Gainsight you know and love just got a whole lot easier. Start and scale with Gainsight - and go live in as little as two weeks! What are you waiting for?

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    • By TopicWe’ve got it all organized by Product, Customer Success, and Community.
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          • CS Ops Central
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          • Pulse 2023

            Pulse 2023 is more than software’s biggest conference on durable growth. It’s a celebration of ten years of joy, and an invitation to ask what if about a future that’s yet to be written.

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    • Customer ResourcesFind the Gainsight community, certifications, and documentation.
          • Customer Resources

          • Customer Community
          • Trainings & Certifications
          • Product Support
          • API & Developer Docs
          • Gainsight Digital Hub

            Create a single destination for your customers to connect, share best practices, provide feedback, and build a stronger relationship with your product.

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    • Industry ResourcesFind a job, discover Pulse, and learn what’s happening industry-wide.
          • Industry Resources

          • Customer Success Job Board
          • Pulse Plus
          • Pulse Conference
          • Pulse Library
          • Pulse 2023

            Pulse 2023 is more than software’s biggest conference on durable growth. It’s a celebration of ten years of joy, and an invitation to ask what if about a future that’s yet to be written.

            Check it Out
    • Essential GuidesIf it’s here, it’s essential knowledge on CS, PX, and community.
          • Essential Guides
          • Quarterly Business Reviews (QBRs)
          • Customer Success
          • Voice of the Customer
          • Customer Success Management
          • Customer Journey and Lifecycle
          • Professional Services Success
          • High Touch CS Management
          • Company-wide Customer Success
          •  
          • Recurring Revenue
          • Channel Partner Success
          • Reducing Churn
          • Budgeting for Customer Success
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          • Product Management Metrics
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    • Login to Gainsight CSCustomer Success Software
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Gainsight Software
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  • Products
    • Customer Success
      • Customer Success
      • Customer 360 & Health
      • Success Planning and Playbooks
      • Journey Orchestration
      • Revenue Optimization
      • Customer Feedback
    • Product Experience
      • Product Experience
      • Analytics
      • In-App Feedback
      • Engagements
    • Digital Hub
      • Digital Hub
      • Community
      • Customer Education
      • Knowledge Base
      • Product Feedback
      • Groups and Events
    • Platform
      • Gainsight Platform
      • Marketplace
      • See Value from Gainsight Faster
      • Gainsight Acquires Northpass
  • Pricing
  • Solutions
    • By Use Case
      • Digital Customer Success
      • Healthcare
      • Start and Scale Fast
      • Scale and Efficiency
      • Retention
      • Expansion
      • Product Adoption
    • By Team
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      • Customer Experience
      • Revenue and Sales
      • IT and Analytics
      • Executives
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  • Resources
    • The Latest from Gainsight
      • Resource Library
      • Gainsight Blog
      • Upcoming Events and Webinars
      • On-Demand Webinars
      • Glossary
      • Push to Production
      • Gainsight Essentials
    • By Topic
      • CS Ops Central
      • Customer Success Teams
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    • Industry Resources
      • CS Ops Central
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      • Pulse Plus
      • Pulse Conference
      • Pulse Library
    • Gainsight Essential Guides
      • Quarterly Business Reviews (QBRs)
      • Customer Success
      • Voice of the Customer
      • Customer Success Management
      • Customer Journey and Lifecycle
      • Professional Services Success
      • High Touch Customer Success Management
      • Company-wide Customer Success
      • Recurring Revenue
      • Channel Partner Success
      • Product-Driven Customer Success
      • Churn
      • Budgeting for Customer Success
      • Product Analytics
      • Customer Experience
      • Business Metrics
      • Choosing a Customer Success Solution
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  • Login
    • Login to Gainsight CS
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Google Analytics

Gainsight will work with both Classic Google Analytics and the newer Universal Analytics. Gainsight recommends using Universal Analytics where possible. Please view the Universal Analytics Upgrade documentation from Google to... read more →
  • February 1, 2023
  • Ryan Balke

Segment

Segment is a customer data hub that captures customer usage data from your website and transmits the data to Gainsight that is integrated with Segment. Integrate Segment with Gainsight to... read more →
  • February 1, 2023
  • Ryan Balke
ServiceNow

ServiceNow

ServiceNow is a ticketing tool that processes and catalogs customer service requests. Benefits of the integration include: Seeing the full picture of Customer Success with ServiceNow data in Gainsight. Syncing... read more →
  • February 1, 2023
  • Ryan Balke

Jira

Jira is a tool used for bug tracking, issue tracking, and project management related to your software and Mobile apps. Jira integration with Gainsight allows you to sync data from... read more →
  • February 1, 2023
  • Ryan Balke

Freshdesk

Freshdesk is a customer support ticketing software or a helpdesk that allows companies to effectively manage their customer care and support function. Gainsight's integration with Freshdesk allows you to sync... read more →
  • February 1, 2023
  • Ryan Balke

Gong

Managing your customer accounts is even easier with the Gainsight integration for Gong. With direct views into critical milestones across the entire customer journey such as sales discussions, business reviews,... read more →
  • February 1, 2023
  • Ryan Balke

Pipedrive

Pipedrive is a Sales CRM product that enables businesses to plan their sales activities and monitor deals. Gainsight's integration with Pipedrive allows you to sync data from source objects like... read more →
  • February 1, 2023
  • Ryan Balke

Fivetran

Shaped by the real-world needs of data analysts, Fivetran is a smart, fast and easy-to-use tool to replicate your data into a high-performance cloud warehouse. Fivetran connectors deploy in minutes... read more →
  • January 20, 2023
  • Ryan Balke

Zendesk

Zendesk's support ticketing system is designed to help track, prioritize, and solve customer support interactions. It helps you nurture your customer relationships with personalized, responsive support across any channel. Gainsight... read more →
  • January 20, 2023
  • Ryan Balke

Productboard (Digital Hub)

Create Productboard notes directly from community posts, identify valuable insights and prioritize the right features for your roadmap. Centralize customer feedback Build a more customer-centric product. Create Productboard notes directly... read more →
  • January 20, 2023
  • Ryan Balke
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Recent Posts

  • How to Scale Customer Success with Digital Customer Education
  • Top Three Takeaways From the 2023 Gartner Market Guide to Customer Success Management Platforms
  • How Digital Customer Education Can Win You More Business
  • Five Things To Look for When Shopping for a CS Platform
  • Modernize Health Scores in Order to Monetize Retention and Expansion

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