Gainsight Software
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        • Gainsight Customer Success

          Unlock the power of the industry's #1 platform for net revenue retention.

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        • Customer 360 & HealthA holistic view of your customer relationships & health
        • Success Planning and PlaybooksBuild and automate customer journeys
        • Journey OrchestrationInitiate prescriptive workflows & drive desired outcomes
        • Revenue OptimizationUnlock expansion opportunities and run renewal processes
        • Customer FeedbackDrive NPS and voice of customer programs
        • Gainsight Product Experience

          Drive adoption, retention, and value realization through your product.

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        • AnalyticsGather data-driven user insights
        • In-App FeedbackCollect and act on meaningful survey feedback
        • EngagementsEngage users digitally, at scale
        • Gainsight Digital Hub

          One central hub for all customer needs.

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        • CommunityDrive engagement with Q&A and discussion boards
        • Knowledge BaseHelp & user-generated content that enables self-service
        • Product FeedbackGather user ideas & share product updates
        • Groups and EventsFoster relationships with interest-based groups & events
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        • By Use Case

        • Digital Customer SuccessScale effort and align teams using digital-led strategies.
        • HealthcareDeliver proactive, preventative care that enables you to retain and grow your customer base.
        • Start and Scale FastEssential features and onboarding to help you start and scale with Gainsight in as little as two weeks.
        • Scale and EfficiencyDeliver outcomes without adding headcount.
        • RetentionPredict churn and address risk.
        • ExpansionIdentify and align on expansion opportunities.
        • Product AdoptionProactively guide users to value.
        • By Team

        • Customer SuccessEmpower and enable your CSMs.
        • ProductCreate elegant product experiences.
        • Customer ExperienceIdentify trends across the customer journey.
        • Revenue and SalesDrive a high performing renewals process.
        • IT and AnalyticsConsolidate your Customer Data.
        • ExecutivesAlign on customer health and opportunities.
        • Community TeamsBuild a modern customer community.
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    • The Latest from GainsightWhat’s new? From blogs to webinars, to guides and more.
          • The Latest from Gainsight

          • Resources Library
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          • Push to Production
          • Gainsight Essentials
          • Gainsight Essentials

            The Gainsight you know and love just got a whole lot easier. Start and scale with Gainsight - and go live in as little as two weeks! What are you waiting for?

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    • By TopicWe’ve got it all organized by Product, Customer Success, and Community.
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          • Pulse 2023

            Pulse 2023 is more than software’s biggest conference on durable growth. It’s a celebration of ten years of joy, and an invitation to ask what if about a future that’s yet to be written.

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    • Customer ResourcesFind the Gainsight community, certifications, and documentation.
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          • Customer Community
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          • Gainsight Digital Hub

            Create a single destination for your customers to connect, share best practices, provide feedback, and build a stronger relationship with your product.

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    • Industry ResourcesFind a job, discover Pulse, and learn what’s happening industry-wide.
          • Industry Resources

          • Customer Success Job Board
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          • Pulse 2023

            Pulse 2023 is more than software’s biggest conference on durable growth. It’s a celebration of ten years of joy, and an invitation to ask what if about a future that’s yet to be written.

            Check it Out
    • Essential GuidesIf it’s here, it’s essential knowledge on CS, PX, and community.
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          • Quarterly Business Reviews (QBRs)
          • Customer Success
          • Voice of the Customer
          • Customer Success Management
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          • Professional Services Success
          • High Touch CS Management
          • Company-wide Customer Success
          •  
          • Recurring Revenue
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Gainsight Software
  • Products
    • Customer Success
      • Customer Success
      • Customer 360 & Health
      • Success Planning and Playbooks
      • Journey Orchestration
      • Revenue Optimization
      • Customer Feedback
    • Product Experience
      • Product Experience
      • Analytics
      • In-App Feedback
      • Engagements
    • Digital Hub
      • Digital Hub
      • Community
      • Knowledge Base
      • Product Feedback
      • Groups and Events
    • Platform
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      • Marketplace
      • See Value from Gainsight Faster
  • Pricing
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      • Digital Customer Success
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      • Retention
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    • By Team
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      • IT and Analytics
      • Executives
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  • Customers
  • Resources
    • The Latest from Gainsight
      • Resource Library
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      • Events and Webinars
      • Glossary
      • Push to Production
      • Gainsight Essentials
    • By Topic
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    • Gainsight Essential Guides
      • Quarterly Business Reviews (QBRs)
      • Customer Success
      • Voice of the Customer
      • Customer Success Management
      • Customer Journey and Lifecycle
      • Professional Services Success
      • High Touch Customer Success Management
      • Company-wide Customer Success
      • Recurring Revenue
      • Channel Partner Success
      • Product-Driven Customer Success
      • Churn
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      • Product Analytics
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      • Choosing a Customer Success Solution
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SupportLogic

With the SupportLogic Connector for Gainsight, customer success managers can: Actively monitor top customer issues Pinpoint and reduce product friction Act on customer churn predictions Stop firefighting customer escalations Understand... read more →
  • May 8, 2023
  • Ryan Balke

Cast.app

The integration of Cast.app and Gainsight is a game-changer for your customer success program. With these two solutions working together, you can easily manage customer segments, personas, and user behavior,... read more →
  • May 4, 2023
  • Ryan Balke

Gong

Managing your customer accounts is even easier with the Gainsight integration for Gong. With direct views into critical milestones across the entire customer journey such as sales discussions, business reviews,... read more →
  • February 1, 2023
  • Ryan Balke

Conversica

Deliver the best Customer Success experience by augmenting Gainsight CS with Conversica’s Success AI Assistant to scale Customer Success teams to new levels. Allows Customer Success to focus on conducting... read more →
  • December 21, 2022
  • Ryan Balke

Recent Posts

  • What Taylor Swift and My Teenage Daughter Taught Me About the Future
  • Why Vendor Consolidation Is Such a Big Force in Customer Success Right Now—and What You Can Do About It
  • Gainsight Continues Its Leadership Position in Customer Reviews
  • Top 10 Takeaways From Pulse 2023
  • Gainsight Pulse—Towards a Digital, Enterprise-wide Strategy for Customer Success

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