Gainsight Software
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        • Gainsight Customer Success

          Unlock the power of the industry's #1 platform for net revenue retention.

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        • Customer 360 & HealthA holistic view of your customer relationships & health
        • Success Planning and PlaybooksBuild and automate customer journeys
        • Journey OrchestrationInitiate prescriptive workflows & drive desired outcomes
        • Revenue OptimizationUnlock expansion opportunities and run renewal processes
        • Customer FeedbackDrive NPS and voice of customer programs
        • Gainsight Product Experience

          Drive adoption, retention, and value realization through your product.

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        • AnalyticsGather data-driven user insights
        • In-App FeedbackCollect and act on meaningful survey feedback
        • EngagementsEngage users digitally, at scale
        • Gainsight Digital Hub

          One central hub for all customer needs.

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        • CommunityDrive engagement with Q&A and discussion boards
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        • Product FeedbackGather user ideas & share product updates
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        • Digital Customer SuccessScale effort and align teams using digital-led strategies.
        • HealthcareDeliver proactive, preventative care that enables you to retain and grow your customer base.
        • Start and Scale FastEssential features and onboarding to help you start and scale with Gainsight in as little as two weeks.
        • Scale and EfficiencyDeliver outcomes without adding headcount.
        • RetentionPredict churn and address risk.
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        • Product AdoptionProactively guide users to value.
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        • Customer SuccessEmpower and enable your CSMs.
        • ProductCreate elegant product experiences.
        • Customer ExperienceIdentify trends across the customer journey.
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        • IT and AnalyticsConsolidate your Customer Data.
        • ExecutivesAlign on customer health and opportunities.
        • Community TeamsBuild a modern customer community.
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    • The Latest from GainsightWhat’s new? From blogs to webinars, to guides and more.
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          • Gainsight Essentials
          • Gainsight Essentials

            The Gainsight you know and love just got a whole lot easier. Start and scale with Gainsight - and go live in as little as two weeks! What are you waiting for?

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    • By TopicWe’ve got it all organized by Product, Customer Success, and Community.
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          • Pulse 2023

            Pulse 2023 is more than software’s biggest conference on durable growth. It’s a celebration of ten years of joy, and an invitation to ask what if about a future that’s yet to be written.

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    • Customer ResourcesFind the Gainsight community, certifications, and documentation.
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          • Customer Community
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          • Gainsight Digital Hub

            Create a single destination for your customers to connect, share best practices, provide feedback, and build a stronger relationship with your product.

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    • Industry ResourcesFind a job, discover Pulse, and learn what’s happening industry-wide.
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          • Customer Success Job Board
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          • Pulse 2023

            Pulse 2023 is more than software’s biggest conference on durable growth. It’s a celebration of ten years of joy, and an invitation to ask what if about a future that’s yet to be written.

            Check it Out
    • Essential GuidesIf it’s here, it’s essential knowledge on CS, PX, and community.
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          • Quarterly Business Reviews (QBRs)
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          • Recurring Revenue
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Gainsight Software
  • Products
    • Customer Success
      • Customer Success
      • Customer 360 & Health
      • Success Planning and Playbooks
      • Journey Orchestration
      • Revenue Optimization
      • Customer Feedback
    • Product Experience
      • Product Experience
      • Analytics
      • In-App Feedback
      • Engagements
    • Digital Hub
      • Digital Hub
      • Community
      • Knowledge Base
      • Product Feedback
      • Groups and Events
    • Platform
      • Gainsight Platform
      • Marketplace
      • See Value from Gainsight Faster
  • Pricing
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      • Digital Customer Success
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      • Retention
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      • Executives
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  • Resources
    • The Latest from Gainsight
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      • Glossary
      • Push to Production
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      • Pulse Plus
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    • Gainsight Essential Guides
      • Quarterly Business Reviews (QBRs)
      • Customer Success
      • Voice of the Customer
      • Customer Success Management
      • Customer Journey and Lifecycle
      • Professional Services Success
      • High Touch Customer Success Management
      • Company-wide Customer Success
      • Recurring Revenue
      • Channel Partner Success
      • Product-Driven Customer Success
      • Churn
      • Budgeting for Customer Success
      • Product Analytics
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      • Choosing a Customer Success Solution
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Productboard (Digital Hub)

Create Productboard notes directly from community posts, identify valuable insights and prioritize the right features for your roadmap. Centralize customer feedback Build a more customer-centric product. Create Productboard notes directly... read more →
  • January 20, 2023
  • Ryan Balke

Mixpanel (Digital Hub)

Get a clear view of community and product usage. Track trends and act on insights Track end-user behavior on your community. Track trends coming through from your community: Content views,... read more →
  • January 20, 2023
  • Ryan Balke

Google Analytics (Digital Hub)

Track and measure your community KPIs in Google Analytics. Community data at a glance Track and measure your community KPIs % of search exits. Keep tabs on the queries that... read more →
  • January 20, 2023
  • Ryan Balke

Salesforce (Digital Hub)

Push community member and activity data to Salesforce and gain a 360° degree view of your customers. Quantify Community Activity Get a 360° view of every customer’s community activity. Gain... read more →
  • January 20, 2023
  • Ryan Balke

Skilljar (Digital Hub)

Create a true customer-first experience by unifying community and educational resources. All Resources in one place: Give your customers instant access to educational content: Directly navigate to a Skilljar course... read more →
  • January 20, 2023
  • Ryan Balke

Miro

Miro empowers remote, in-office, and hybrid teams to communicate and collaborate across formats, tools, channels, and timezones — without the constraints of physical location, meeting space, and whiteboards. With the... read more →
  • January 18, 2023
  • Ryan Balke

Freshdesk (inSided)

Freshdesk is an online cloud-based customer service software providing helpdesk support with all smart automations to get things done faster. With the inSided integration to Freshdesk users create a smoother... read more →
  • January 18, 2023
  • Ryan Balke

Zendesk (inSided)

Escalate community topics to tickets and search for Zendesk Guide content directly in your community with federated search. Allow your community members to simultaneously search through your community content AND... read more →
  • January 18, 2023
  • Ryan Balke

Involve.ai

Involve.ai is an early warning system that allows you to predict customer risk and expansion opportunities and then take proactive action to help customers succeed – like a credit score... read more →
  • December 21, 2022
  • Ryan Balke

Front

This integration aims to make the day-to-day operations of a Customer Success team more impactful, through a combination of: facilitated access to customer information, automated routing of conversation, and intelligent... read more →
  • December 21, 2022
  • Ryan Balke
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Recent Posts

  • Why Vendor Consolidation Is Such a Big Force in Customer Success Right Now—and What You Can Do About It
  • Gainsight Continues Its Leadership Position in Customer Reviews
  • Top 10 Takeaways From Pulse 2023
  • Gainsight Pulse—Towards a Digital, Enterprise-wide Strategy for Customer Success
  • Drumroll, Please … Announcing Our 2023 GameChanger Awardees 

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