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PLATFORM OVERVIEW
  • Gainsight Platform

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  • See Value from Gainsight Faster

By Business Challenge
  • Scale and Efficiency

    Deliver outcomes without adding headcount.

  • Retention

    Predict churn and address risk.

  • Expansion

    Identify and align on expansion opportunities.

  • Visibility

    Get a complete picture of customer health.

  • Product Adoption

    Proactively guide users to value.

By Industry
  • Healthcare

    Deliver proactive, preventative care that enables you to retain and grow your customer base.

  • Education

    Manage learner's experience, and deliver educational outcomes.

  • Security

    Demonstrate value, manage your customers' experience, and deliver on your SLA commitments.

  •  
  • Gainsight Essentials

    Essential features and onboarding to help you start and scale with Gainsight in as little as two weeks.

By Team
  • Customer Success Empower and enable your CSMs.

  • Product Create elegant product experiences.

  • Customer Experience Identify trends across the customer journey.

  • Revenue and Sales Drive a high performing renewals process.

  • IT and Analytics Consolidate your Customer Data.

  • Executives Align on customer heath and opportunities.

  • Community Teams Build a modern customer community. New

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Fivetran

Shaped by the real-world needs of data analysts, Fivetran is a smart, fast and easy-to-use tool to replicate your data into a high-performance cloud warehouse. Fivetran connectors deploy in minutes... read more →
  • January 20, 2023
  • rbalke

Zendesk

Zendesk's support ticketing system is designed to help track, prioritize, and solve customer support interactions. It helps you nurture your customer relationships with personalized, responsive support across any channel. Gainsight... read more →
  • January 20, 2023
  • rbalke

Productboard (inSided)

Create Productboard notes directly from community posts, identify valuable insights and prioritize the right features for your roadmap. Centralize customer feedback Build a more customer-centric product. Create Productboard notes directly... read more →
  • January 20, 2023
  • rbalke

Mixpanel (inSided)

Get a clear view of community and product usage. Track trends and act on insights Track end-user behavior on your community. Track trends coming through from your community: Content views,... read more →
  • January 20, 2023
  • rbalke

Google Analytics

Track and measure your community KPIs in Google Analytics. Community data at a glance Track and measure your community KPIs % of search exits. Keep tabs on the queries that... read more →
  • January 20, 2023
  • rbalke

Salesforce (inSided)

Push community member and activity data to Salesforce and gain a 360° degree view of your customers. Quantify Community Activity Get a 360° view of every customer’s community activity. Gain... read more →
  • January 20, 2023
  • rbalke

Skilljar (inSided)

Create a true customer-first experience by unifying community and educational resources. All Resources in one place: Give your customers instant access to educational content: Directly navigate to a Skilljar course... read more →
  • January 20, 2023
  • rbalke

Miro

Miro empowers remote, in-office, and hybrid teams to communicate and collaborate across formats, tools, channels, and timezones — without the constraints of physical location, meeting space, and whiteboards. With the... read more →
  • January 18, 2023
  • rbalke

Freshdesk

Freshdesk is an online cloud-based customer service software providing helpdesk support with all smart automations to get things done faster. With the inSided integration to Freshdesk users create a smoother... read more →
  • January 18, 2023
  • rbalke

Zendesk (inSided)

Escalate community topics to tickets and search for Zendesk Guide content directly in your community with federated search. Allow your community members to simultaneously search through your community content AND... read more →
  • January 18, 2023
  • rbalke
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Recent Posts

  • The Ultimate Chief Customer Officer (CCO) Job Description
  • Digital Customer Success Strategies That Drive Expansion and Renewal
  • Hit the Ground Running With Gainsight Marketplace
  • Five Ways to Evolve With Gainsight in 2023
  • Need to Do More With Less? Try Digital Customer Success

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