Freshdesk (inSided)
Create a smoother workflow and help customers solve issues faster
Product
Customer Communities
Overview
Freshdesk is an online cloud-based customer service software providing helpdesk support with all smart automations to get things done faster. With the inSided integration to Freshdesk users create a smoother workflow and help customers solve issues faster.
Create Freshdesk tickets from inSided community posts to help customers get quicker 1-1 help.
- Create a support ticket from any online community topic, post, or reply in seconds.
- Create tickets on behalf of users to set the ticket “group” upfront and forward tickets to the right support team.
Check out the Freskdesh inSided community here.
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- Healthcare
- Education
- Security
- Customer Success Teams
- Product Experience Teams
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