Freshdesk is an online cloud-based customer service software providing helpdesk support with all smart automations to get things done faster. With the inSided integration to Freshdesk users create a smoother workflow and help customers solve issues faster.
Create Freshdesk tickets from inSided community posts to help customers get quicker 1-1 help.
Create a support ticket from any online community topic, post, or reply in seconds.
Create tickets on behalf of users to set the ticket “group” upfront and forward tickets to the right support team.