Freshdesk (inSided)

Freshdesk is an online cloud-based customer service software providing helpdesk support with all smart automations to get things done faster. With the inSided integration to Freshdesk users create a smoother workflow and help customers solve issues faster.

Create Freshdesk tickets from inSided community posts to help customers get quicker 1-1 help.

• Create a support ticket from any online community topic, post, or reply in seconds.
• Create tickets on behalf of users to set the ticket “group” upfront and forward tickets to the right support team.

Check out the Freskdesh inSided community here.