Google Analytics (Digital Hub)

Track and measure your community KPIs in Google Analytics.

Overview

Customer Intelligence
Direct Integration
Gainsight
Product
Product Analytics

Overview

Track and measure your community KPIs in Google Analytics.

Community data at a glance

Track and measure your community KPIs
% of search exits. Keep tabs on the queries that didn’t yield a community answer, and create new content to solve them.
% of search refinements. See how Users that search again right after performing a first query. A clear sign of them not finding what they are looking for.
# time after search. The amount of time people spend in a topic after a search query. Low, could mean they have been served irrelevant results.
# topics marked as the best answer.

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