Zendesk (inSided)

Escalate community topics to tickets and search for Zendesk Guide content directly in your community with federated search. Allow your community members to simultaneously search through your community content AND Zendesk Guide knowledge base. Saving them valuable time and increasing your self-service resolution rate.

Seamlessly access your Zendesk Guide knowledge base through your customer community or embeddable widget.

• Create a Zendesk Support ticket out of any online community topic, post or reply.
• Save time and eliminate the frustration of switching between different platforms.

Quickly escalate topics, questions or replies your community hasn’t been able to solve to a Zendesk Support Ticket.

• Show Zendesk Guide content in your community live-search dropdown and search result pages.
• Directly navigate to Zendesk Guide articles from the community.
• Filter the search result pages between community results and Zendesk guide results.
• Configure which language and Zendesk categories to show in federated search.

For more information visit Zendesk Marketplace
Federated search
Ticket escalation