Client Success Manager
Description
EverCheck’s software reduces the administrative burden for our healthcare heroes, enabling them to focus on patient work instead of paperwork. With 375+ partners across the US, we’re looking for a Client Success Manager to join us in growing the nation’s premier Clear To Work® platform for healthcare.
This full-time account management position is open in both our locations - Boulder, CO and Jacksonville Beach, FL. To best serve our clients, the schedule for this position will be 8am-5pm Monday - Friday.
Position Description:
EverCheck specializes in license verification for the healthcare space. Client Success Managers are responsible for providing "WOW customer service" and serve as the primary point of contact for our clients.
Our clients are high-level healthcare executives, and our most successful CSMs have demonstrated experience in balancing the technical aspects of software account management with extraordinary relationship-building skills. The ideal candidate will have experience working with enterprise-level clients in the software/SaaS field.
What You Bring To The Team:
- Bachelor’s degree
- Commitment to the EverCheck vision and culture
- Ability to lead and motivate a team
- Exceptional skills in both written and verbal communication
- Strong client–service orientation
- Tech-savvy
- Detail-oriented and organized
- Excellent problem-solving and decision-making skills
- Analytically inclined
- Exceptional capacity for empathy and a diplomatic nature
- Energy and enthusiasm - we want to work with people as excited about life and our mission as we are!
Your Day-to-Day Responsibilities:
- Serve as the trusted advisor for key users and decision-makers
- Regularly meet with clients to review success plans, collect feedback, and discuss progress on accomplishing business goals using EverCheck
- Minimize churn by providing proactive customer service to key users and decision-makers
- Ensure smooth implementations and provide exceptional training presentations to new key users
- Manage client profiles in the CRM by keeping information updated, tracking health scores and other retention metrics, and making note of major changes
- Manage escalated client issues and provide swift resolutions and recommendations for the future
- Advocate internally for product fixes or features on behalf of clients
- The ability to travel for on-site client visits is essential (including air travel)
Why work for EverCheck?
- Six-time award-winning "Best company to work for" by Outside Magazine!
- We've made a commitment to sustainability and are putting our money where our mouth is!
- Wellness benefits to help you live balanced - we’ll pay for your gym or fitness apps and get you discounts on organic produce.
- Professional Development Allowance - we want you to actively pursue growth and learning!
- Ample PTO, specific paid time for volunteering and a generous leave package for new parents.
- Medical, dental, and vision benefits, as well as 401K with company matching.
- Check it out for yourself at evercheck.com/jobs or our EverCheck Culture Instagram account.
Want to increase your chances of landing an interview?
Clear and professional communication is key for every role at EverCheck, but especially so in a client-facing role like this one. Because of that, as part of your application, we'd like you to submit a cover letter that tells us not only why EverCheck and this position are a great fit for you, but how you envision this role fitting into your career goals.
We look forward to hearing from you (and seeing your breakdancing skills!)
This full-time position is open in both our locations - Boulder, CO and Jacksonville Beach, FL and is scheduled to work 40 hours per week, M-F unless otherwise required by project activities. The target pay range for this role is $55,000-65,000 annually, commensurate with experience and geographic location market value and accompanied by our full benefits package.
We are an equal opportunity employer and value diversity at CE Broker and EverCheck. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Qualified candidates from all backgrounds are encouraged to apply.
