Customer Care Associate
Lattice is a performance management tool that helps People Ops teams develop and grow employees with goals, 1:1 meetings, real-time feedback & praise, and performance reviews. Our goal is to help employees find greater success and happiness in their work.
Since launching in 2016 we have grown to over 1,100 customers around the world. We have raised over $10 million in total funding from Thrive Capital, Khosla Ventures, Y Combinator, Slack Fund, Marc Benioff, and others.
About the Role:
The Customer Care Associate is a trusted advisor for our customers. You will be responsible for helping customers learn how to use the Lattice platform, answering questions, and solving problems as they arise. We listen closely to our customers about their experience on our platform which helps inform our future customer experience.
We are a rapidly growing company working hard to maintain our dynamic, motivated, and well-balanced culture.
The Customer Care Associate is a capable and compassionate go-getter. Having a background in customer care is nice but not a requirement. Successful team members are fast-learners and are obsessed with giving our customers the best experience possible with prompt replies and solutions that work.