Customer Success Manager
-Manage the implementation of new use cases, best practices and functionality to expand existing accounts.
-Establish and maintain customer satisfaction across named accounts through account planning, proactive client communications, issue remediation and containment, as well as performance measurement.
-Overall responsible for customer health, growth and satisfaction.
-Build and execute an account specific relationship framework, through QBR (onsite/remote) ongoing value proposition and periodic meeting.
-Leverage your product knowledge and experience to ensure customer receives the up-most value of Bringg's product.
-Collaborate with Sales to ensure customers' contract renewal.
Skills / Experience Requirements
-3-5 years experience as a Project Manager\ Technical Account Manager with international large enterprises.
-Technical knowledge and skills related to software solutions (SaaS environment)
-High communication skills with customers and key executives
-Business results oriented, negotiation and presentation skills.
-Travel: up to 20%