Customer Success Manager
We are looking for a strategic, customer centric, and results-driven Customer Success Manager to manage our new and established corporate sized customers. Among our customers are the world’s most innovative companies and brands (Uber, Bloomberg, Amazon, Electronic Arts just to name a few).
The ideal candidate is an ambitious, experienced and fun individual who is excited about the power of events and about mastering strategic relationships.
Bizzabo is the only event success platform for in-person, virtual, and hybrid events. Bizzabo’s all-in-one event software helps companies measure, manage, and scale events towards key business outcomes—empowering every organizer, marketer, exhibitor, and attendee to unleash the power of professional events. Bizzabo powers events for brands like Forbes, HubSpot’s INBOUND, Dow Jones, Gainsight, Uber, Bank of Ireland, and Electronic Arts. The company was founded by Boaz Katz, Alon Alroy, and Eran Ben-Shushan, and has hundreds of Bizzaboers working around the globe.
What you’ll be doing:
You will be the primary point of contact and advocate for our customers.
You will proactively own and manage a portfolio of 50-70 accounts and become their trusted advisor and influencer.
You will identify upsell opportunities and manage renewal processes.
You will monitor and report on analytics, reports and KPIs for your portfolio..
You will conduct business reviews and proactively suggest solutions to common customer concerns.
You will drive customer references, testimonials and case studies.
You will provide feedback to the product team by effectively communicating customer needs and help design ideal offering/features by working cross-functionally across various teams.
Who you are:
You have the ability to thrive in a dynamic and demanding environment
You have a history of exceeding both customer satisfaction and retention targets
You have demonstrated success in effectively developing and managing complex deployments. You are able to manage and own a technical and business driven conversation
You have demonstrated strong relationships with economic buyers in enterprise organizations
You have at least three years of related professional experience
You are a great project manager problem-solving skills
You have a high level of organization and attention to detail