Customer Success Manager
At Enable we’re building software that helps our customers seize every opportunity the deal economy represents. In doing this, we are one step closer in achieving our vision of intelligent plans connecting every business relationship. But we can’t do this alone. We’re looking for go-getters, innovators, and leaders who can take us to the next level in helping the world make better deals.
Help us power the deal economy!
ABOUT THE ROLE
We're seeking an experienced Customer Success Manager to join our Customer Success team in our Toronto office. As a Customer Success Manager at Enable, you'll proactively help your customers meet their goals. To achieve this, you'll have a team of 2-3 Implementation Analysts reporting directly to you. Every Customer Success team at Enable follows consistent processes and you'll be instrumental in refining these to build and mold the future of our wider Customer Success team.
HOW YOU'LL MAKE A DIFFERENCE
Starting with onboarding, you will follow Enable's process to get your customers up to speed as fast as possible and be one step closer to achieving their goals. You will be instrumental in increasing the number of users getting value from the product and orchestrating the implementation of additional features so your customers can leverage our platform even more. You will empower your customers to decommission their legacy processes and become fully dependent on Enable.
You will build and foster trusted relationships with key stakeholders, advocating both Enable and the customer. You will be dedicated to fulfilling customer goals. When customers are ideal for an upgrade, you will refer the opportunity to the sales team.
Spearheading your team of product experts, you will deliver:
- Helpdesk triage and support;
- Customer training;
- Online help content including articles, videos, and blogs;
- Feedback to our product teams that drives product improvement.
WE'RE LOOKING FOR
- Track record of high achievement in your current Customer Success role.
- Passion for helping customers solve their business problems.
- Effective communicator with outstanding interpersonal skills.
- Desire to thrive in a fast-changing environment while leading and growing a high-caliber team.