Customer Success Manager, Enterprise
In this role, you’ll partner with assigned customers to help them build their winning workforce through a best-in-class talent acquisition approach leveraging the iCIMS Talent Cloud! Equipped with leading industry tools including Gainsight, you’ll build and continually update mutual success plans, aligning customer goals with an effective talent acquisition strategy. With the additional support of internal cross-functional subject matter experts, you’ll ensure high customer satisfaction and renewal rates.
- 3+ years of prior experience in a customer-facing role with accountability for customer success and renewals in a SaaS environment or experience in a talent acquisition role responsible for TA technology stack success.
- A passion for helping customers solve business issues with advanced technology solutions.
- Shown success using data and analytics to create practical insights to build customer strategic plans.
- Experience forming relationships at multiple levels of the customer to align business goals to technology strategy and support their continued success.
- Ability to prioritize competing requests from customers, partnering internally with key stakeholders to ensure success.
When you join iCIMS, you join the team helping global companies transform business and the world through the power of talent. Our customers do amazing things: design rocket ships, create vaccines, deliver consumer goods globally, overnight, with a smile. As the Talent Cloud company, we empower these organizations to attract, engage, hire, and advance the right talent. We’re passionate about helping companies build a diverse, winning workforce and about building our home team. We're dedicated to fostering an inclusive, purpose-driven, and innovative work environment where everyone belongs.