Customer Success Manager / Head of Customer Success
Swoop is a mobility tech company headquartered in Los Angeles. Our mission is to make transportation accessible, transparent, and affordable for everyone. We recently raised a $3.2m seed round from top investors and are in a period of hypergrowth as we tackle the chauffeured transportation industry.
Founded by transportation industry experts, Swoop is committed to creating an experience that customers love and our partners rely on. We have the resources and the appetite to conquer the $40b group mobility space and need versatile go-getters to help us. If you have the drive to work in a fast-paced, hard-working environment of builders to join our team in Los Angeles and remotely. Come join us, get your hands dirty and make a real impact.
Swoop provides chauffeured transportation (e.g. limo, bus, and van) operators with SaaS platform, Moovs (Moovsapp.com). Moovs makes it easier to allow businesses access to website development, booking tools, dispatch automation, payment management, and much more. Additionally, we help their customers navigate the highly fragmented industry by removing frustration and complexity from the current user experience with our Marketplace at swoopapp.com.
We are looking for a Customer Success Manager that will work directly with our SMB clients as they navigate and utilize our platform. The role will be essential to increasing the usage of our platform, Moovs (moovsapp.com) with our user base. This role requires someone who is excited to get their hands dirty and talk to customers on a daily basis. Our users are SMBs, often with limited tech literacy, so we're looking for someone who is empathetic and patient to our growing user base. You will also be helping lead all aspects of customer success, from collateral, to the customer resource center, while partnering with our founders on the structure within the department.