Customer Success Manager, Strategic Accounts
The Customer Success team at Ambient.ai plays a pivotal role with our enterprise customers. The team is responsible for orchestrating the customer relationship, shepherding them from an initial kick-off and through implementation, onboarding, testing and training. They help drive effective product adoption and provide best practice advice to ensure customers are getting value and deriving success from our platform leading to renewal and expansion.
The Customer Success Manager is the perfect role for someone with excellent interpersonal skills, customer success experience and some technical implementation, product configuration or professional services expertise. Part coach, project manager, consultant and product expert, you’ll be passionate about helping our enterprise customers transform their business processes by deploying cutting-edge technology in complex enterprise environments at a global scale.
If you want to be at a fast-moving startup, work closely with big-name companies, provide expert advice and help solve some of their mission critical problems, you may be the CSM we’re looking for!