Customer Success Operations Manager - Technical Integrations

We are seeking a detail-oriented and a motivated Customer Success Operations Manager with exceptional analytical, process design, and project management abilities to join our team. You will take on full responsibility of projects for our Customer Success Organization, creating a world-class experience for our prospects, customers, and employees. You will own and evolve all integrations to our Customer Success Software, Gainsight (incl. Gainsight API, Salesforce, Zendesk, Productboard, S3 Buckets, etc.). You will set up and optimize automated processes and workflows based on data, allowing our Customer Success Organization to make our customers get the most out of LeanIX. Grow in your role as part of an experienced Revenue Operations team in one of Europe’s most successful and fastest growing SaaS scaleups.

Customer Success Operations Manager - Technical Integrations 
connected remote or based close to Boston, Bonn, Munich or Amsterdam

WHAT IS WAITING FOR YOU?

• Own and evolve the customer success technology stack (e.g., Gainsight, Salesforce, Zendesk)
• Manage technical Gainsight integrations such as Gainsight API, Salesforce, Zendesk, Productboard, and S3 Buckets
• Set up and manage new integrations to Gainsight
• Lead global customer success operations projects and become the Business Partner for Customer Support & Customer Success Engineering
• Analyze customer and usage data to support strategic decision-making
• Develop, maintain, and improve scalable and automated customer success processes

WHAT ARE WE LOOKING FOR?

• Bachelor’s degree required, Master’s degree is an advantage
• 1-2 years’ experience with Gainsight and Zendesk administration (or equivalent)
• Solid understanding of APIs, Python and Azure is a must
• Strong analytical skills (e.g., Excel) and experience with reporting and data analysis required
• At least 2 years’ experience with customer success reporting, automation workflows, process optimization, and project management is a must
• Executing capabilities, results-focused approach, analytical problem-solving skills, adaptability, inquisitiveness, and an entrepreneurial approach

LeanIX, The Continuous Transformation Platform® that efficiently organizes, plans and manages IT landscapes, supporting 950+ customers with our 3 solutions Enterprise Architecture Management, SaaS Management Platform and Value Stream Management.

LeanIX is not just a product, in fact it‘s a great place to work. Colleagues (450+) from dozens of countries jointly make our vision reality. We believe in transparent communication, personal development, diverse workforce, innovation by creating ideas that prove useful and that our world-class team deserves the best software stack money can buy.

At LeanIX we have a Connected Remote Work Mode which means you work remotely from your home office and from one of our offices. LeanIX teams and team members decide together on the work mode which suits them best. Next to that we have great benefits for you, CHECK OUT HERE WHAT´S IN FOR YOU!

LeanIX is committed to being an equal opportunity employer. Diversity is vital to driving the growth and success of our company. If you need an equitable interview process alternative, please let our team know at people@leanix.net. You will be treated with the utmost respect and confidentiality.

All applicants will receive consideration for employment based on experience, qualifications, and competencies. LeanIX will not discriminate based on race, color, religion, belief, political affiliation, union membership, age, sex, pregnancy, sexual orientation, gender identity, national or ethnic origin, genetic information, creed, citizenship, disability, protected veteran or marital status, or any other status protected by applicable laws or regulations.