Customer Success Program Manager
This is a strategic position working alongside the VP of Customer Success in establishing, executing and monitoring ongoing programs, procedures and knowledge sustainment in their team. The significant growth in the team’s scale, domain and functions has made the need of executing new programs and procedures essential.
The ideal candidate has very strong analytical skills, and expertise in the domains of Customer Success, Customer Onboarding and Customer Education. The position requires experience with cross-organization/geographical programs and will develop a bold strategy for maximizing the results and capabilities across a highly specialized global Customer Success team.
As a Customer Success Program Manager, you will support teams in the United States and Israel and create lasting solutions that affect customers everywhere. You will build scalable global mechanisms, oversee cross-team and cross-vertical projects, and represent the team through shared performance measurement and reporting. You will feed insights back into the business by identifying trends and driving initiatives that systematically improve the internal and external customer experience.
Bizzabo is the leading event success platform for in-person, virtual, and hybrid events. Bizzabo’s all-in-one event software helps companies measure, manage, and scale events towards key business outcomes—empowering every organizer, marketer, exhibitor, and attendee to unleash the power of professional events. Bizzabo powers events for brands like Amazon, Electronic Arts, Financial Times, Forbes, Siemens, and Salesforce, to name a few. The company was founded by Boaz Katz, Alon Alroy, and Eran Ben-Shushan, and has hundreds of Bizzaboers working around the globe.