Director, Customer Success
Description
About Amira Learning:
Amira’s mission is to reinvent the way kids learn to read. Learning to read is one of the greatest determinants of life outcomes, yet only 34% of third graders can read proficiently. At Amira, you will use the power of relationship-building and problem-solving to help every child become a masterful and motivated reader. We are looking for a Customer Success leader with experience in account management in the technology industry.
You will join an expert team that has built some of the most successful and widely used applications in U.S. schools. You will help deploy the next generation of AI-powered software for the classroom. You will be focused on the tip of the spear for our mission: ensuring that education leaders and teachers use Amira to help students learn how to read.
Amira was created at Carnegie Mellon University. The first AI-powered tutor, Amira is able to listen to young children read out loud, assess their mastery and deliver 1:1 personalized tutoring. Google and Amazon are investors and partners. Already at work in more than 2,500 schools in over 400 districts across the country, Amira is accelerating reading mastery for struggling readers.
We’re looking for someone who is ready to join a fast-paced, fast-growing startup. Amira is a unique opportunity to do good and to do well.
What you’ll do:
Build Trusted Relationships and Drive Renewals
You build strong relationships keyed to trust and a sense of mutual mission. You will spend at least half your time (virtually or face-to-face) in schools and classrooms, interfacing with instructional and school system leaders. You will communicate with teachers and students about their adoption trends and sentiment, and mine opportunities for deeper engagement. Because of your ability to influence others, our customers act as Amira references and advocates and 90% of your accounts renew annually.
Account Management & Software Implementation Skills
You onboard partners so that schools and classrooms launch Amira with success. You orchestrate expertise into conversations with implementation partners, deliver on execution promises, and create structure around measures of success, and set and manage expectations for approximately 75 school district accounts. You provide insights to customers using data to drive Amira usage and implementation practices with fidelity, leading to impact.
Product Support & Feedback
You will know our product inside and out. You are often called upon to provide technical support or training. You must be excellent at distilling the reasons why the product is working well and why it is failing to deliver value. You then convey this information back to R&D in an actionable form, working to find the right compromises between engineering and service implementation time/cost and customer value.
Skills, qualifications, and abilities:
- Experience working with and managing relationships with stakeholders and customers
- Experience implementing software solutions, preferably in the education technology industry
- Teaching or instructional leadership experience preferred
- Flexible approach, able to operate effectively with uncertainty and change
- This is an execution-oriented role with a reasonable amount of routine work and long hours
- There will be material (~30%) travel.
Amira’s Culture
- Flexibility – We encourage people to live and work where they desire. Amira works as a truly distributed team. We worked remotely before COVID and we’ll be working remotely after the pandemic is long gone.
- Collaboration – We work together closely, using collaborative tools and periodic face-to-face get togethers.
- Lean & Agile – We believe in ownership and continuous feedback.
- Mission-Driven – What’s important to us is helping kids. We’re about tangible, measurable impact.
What Amira offers
- Competitive salary for a start-up
- Large company-level benefits
- Meaningful stock option ownership
- Cutting-edge work
- The opportunity to help children around the world reach their full potential
Amira Learning is proud to celebrate diversity and is committed to building an inclusive workplace regardless of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, age, parental status, military service, or other non-merit factor.
