EMEA Enterprise Customer Success Manager
The Customer Success Manager’s primary responsibilities are to take ownership of a portfolio of Conga's enterprise customers, commit to their success, and relentlessly work to remove barriers to adoption both within their organization and cross-functionally within Conga.
Lead, drive, and manage change within large, complex, enterprise organizations
Become a trusted advisor and advocate for customers’ executive sponsor(s)
Ensure seamless transition from pre- to post-sales, setting customer up for success
Remove adoption roadblocks by understanding challenges and recommending solutions
Ensure high level of impact and client satisfaction with the services rendered
Up to 40% travel could be required
Who you are:
A change agent that can analyze multiple problems then develop and drive solutions
You thrive working in the unknown, taking initiative and designing process when it doesn’t yet exist.
You possess an understanding of the people, process, and technology realities that are part of transformation efforts, and approaches and tools to mitigate risks
You see the big picture, but still roll up your sleeves and dig into the system to execute against your customer's’ business goals
Impressive executive presence and communication abilities
Passion for technology and for being a part of a fast-growing SaaS company
Inquisitive and comfortable asking questions about customers business goals, ideal state, and pain points.
Knowledge, Skills and Experience:
5+ years’ experience in SaaS, process consulting, change management, project management, strategic account management and executive engagement
Project Management and/or Consultant experience preferred
Experience with technology stack and customization of: Salesforce (MUST), CLM Solutions or other middleware type platforms.
BA/BS (MBA/Master preferred)