Enterprise Customer Success Manager
About the position
We believe in the power of hiring. Because the potential for people to do something outstanding has everything to do with being in the right role, on the right team, at the right time. That’s where Greenhouse comes in – from recruiting to on-boarding, we make software to help every company be great at hiring.
Greenhouse is looking for an Enterprise Senior Customer Success Manager to join our team!
Greenhouse is the world’s fastest-growing enterprise talent acquisition suite - and our Customer Success team is a primary driver of that growth. We are strategic partners to our customers and help them drive and adopt talent acquisition and recruiting best practices within their organizations.
You'll be the owner of ongoing consultative relationships and the face of Greenhouse throughout the entire customer journey - from pre-sales, to implementation and ongoing optimization.
Who will love this job
A project manager – you thrive on working with a team of cross-functional partners (Support, Product, Professional Services, Engineering, etc) through key engagements and customer achievements
An educator – you're a coach to customers on structured hiring practices, workflows, and Greenhouse's product suite
A technical specialist – you have a strong desire to learn and share knowledge with key contacts and end-users
A collaborator – you will partner closely with the our internal sales team to help customers through initial buying, expansion, and renewal processes
An entrepreneur – you're excited to manage a book of business like your own company, continuously elevating processes, philosophies, and methodologies
What you’ll do
Provide strategic direction for clients on Greenhouse products and within their fields of expertise. Achieve full fluency in substantial industry trends and topics to advise customer leaders from various functions
Illustrate business value by defining clear metrics and proof points for all customer engagements (implementation goals, business reviews, etc)
Demonstrate thought leadership and be a valued internal resource across sales, marketing, product, and engineering
Act as a trusted advisor to clients and become an extension of the customer’s team. Successfully establish relationships wide and high throughout the organization
Utilize data to provide product and strategy recommendations. Communicate critical customer concerns and use understanding of vertical or product trends to provide recommendations and influence talent strategy
Develop a vision that motivates others to achieve their goals. Lead innovation within, and in addition to primary role through projects and initiatives
Identify complex upsell opportunities and work with Sales and Expansions teams to assist in renewing and expanding Enterprise customer contracts. Conduct strategic account planning to prioritize opportunities and customer goals
Use learning and development budget to further educate yourself, learn a new skill, or upgrade an existing one
You should have
Experience in Customer Success as Customer Success Manager, Account Manager, or similar role
Background managing complex, global Enterprise accounts
Formal or informal project management expertise
Experience collaborating with and orchestrating a large cross-functional account team
Background in SaaS, a plus
Background in HR or Talent Acquisition, a plus
Your own unique talents! If you don’t meet 100% of the qualifications outlined above, tell us why you’d be a great fit for this role in your cover letter
Applicants must be currently authorized to work in the United States on a full-time basis.
If you are based in California, we encourage you to read this important information for California residents linked here.
Who we are
At Greenhouse, we celebrate having a diverse group of hardworking employees – and it hasn’t gone unnoticed. In 2019, we were ranked #4 in Fortune’s Best Workplaces in New York and #5 in their Best Company Culture. We’ve also been recognized as a Best Company for Diversity by Comparably, and have been named to Inc. Magazine’s Best Workplaces list. We pride ourselves on fostering a collaborative culture throughout every step of a Greenhouse employee's journey. From day one of our interview process to executive "Ask Me Anything" sessions, we consistently cultivate an inclusive environment.
We offer a full slate of benefits from competitive salaries, stock options, medical, dental and vision coverage, flexible vacation, commuter benefits, a 401(k) plan and a paid parental leave program.
Our success in making companies great at hiring depends on our ability to create a diverse, equitable and inclusive environment. To that end, we’re committed to attracting, developing, retaining and promoting a diverse workforce, and infusing DE&I throughout all of our internal practices. By ensuring that every Greenie is able to bring a diversity of talents to our work, we’re increasingly capable of living out our mission and providing real insight from our products to support our customers. We encourage people from underrepresented backgrounds and all walks of life to apply. Come grow with us at Greenhouse, where we’re building a team to face the world’s increasingly complex and diverse hiring needs.