Enterprise Customer Success Manager
About the role:
Enterprise Customer Success Managers own customer experience and revenue growth. They drive customer outcomes through deep relationships, learning our customers’ business and mapping their needs to drive top class product experiences that deliver value to our customers. Enterprise CSM’s are the most senior individual contributor on Reprise’s Customer Success team and are dedicated to supporting Reprise’s top tier customers.
Key responsibilities include:
Grow and expand customer product adoption and revenue
Responsible for net dollar retention
Design and present executive business reviews and strategic success plans for key stakeholders; identify and align on new strategies for growth and success
Maintain high levels of engagement across all key account stakeholders
Help facilitate successful new customer onboarding & implementation processes in collaboration with the Services and Solutions Team
Cross-functional collaboration with Sales, Product, Marketing, etc.