Every day at OneCause we help non-profits raise millions of dollars to make the world a better place. That is why we love our jobs! We are looking to expand our talent with professionals who are Passionate, Curious, Helpful, and Committed to making a difference. We are building better tomorrows, want to help?
We are seeking a driven, skillful, and enthusiastic Gainsight Administrator for our fast-paced Revenue Operations team. The core mission of the Revenue Operations team is driving operational efficiency across the customer lifecycle by aligning out Go-to-Market teams (Marketing, Sales, Customer Success, Product, Service, and Support). The four pillars we build on to accomplish this are Operations Management, Insights (analytics), Enablement (onboarding and training), and Tools (technology). Our Go-to-Market tools include Salesforce, Gainsight CS and PX, Marketo, Salesloft, and Thought Industries.
The Gainsight Administrator's primary objective is to help drive overall efficiency and productivity with customer success. You will work closely with the Customer Success team to drive ongoing optimization of the Gainsight platform and build processes that create efficiency and scalability for Customer Success Managers. This role has a direct impact to overall customer experience by ensuring that all CSMs have the tools and information they need to assure value realization for all OneCause Customers.