Regional Manager of Customer Success, Southeast
Dataiku
Description
Headquartered in New York City, Dataiku was founded in Paris in 2013 and achieved unicorn status in 2019. Now, more than 900 employees work across the globe in our offices and remotely. Backed by a renowned set of investors and partners including CapitalG, Tiger Global, and ICONIQ Growth, we’ve set out to build the future of AI.
As a CS Regional Manager, you will oversee the work and career development of the Customer Success Managers (CSMs) on your team. While strong technical and account management skills are needed to coach the members of your team appropriately, this is a people-management position first and foremost, and candidates should be motivated by that aspect of the job.
In this role you will:
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- Oversee the weekly duties of the members of your team, ensuring that their work matches their job requirements and career development aspirations insofar as possible
- Understand and be involved with internal initiatives and programs that strengthen our support as CSMs
- Network internally to ensure excellent relationships with every team that we work with
- Think outside of the box--bring new initiatives to the table to fuel the growth of Customer Success at Dataiku and elevate our value proposition internally and externally
- Work with clients and team members to scope client CS needs, recording in Gainsight and creating success plans for each client
- Oversee the quality of your team’s work, and ensure that it adheres to Dataiku’s expectations for excellence
- Monitor progress and coach individuals for KPI achievement
- Coordinate with the leaders of other sales and customer teams within the Americas to ensure that customer needs are being met
- Communicate with other CS leaders to ensure consistency, encourage best practices, and share information within CS Americas
- Conduct performance reviews and lead compensation discussions with your team
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You might be a good fit if you have:
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- A minimum of 5 years in customer success or account management roles
- A minimum of 2 years managing direct reports, preferably in a customer success role for a customer success team
- Experience creating customer success plans, including onboarding, adoption and expansion details
- Experience working with cross-functional teams
- Excellent communication skills
- Desire to be part of a team, embracing all that comes with leading individuals and uniting them, while working in a fast paced environment with processes still under development
- Ability to juggle multiple priorities
- A passion for selflessly leading a team, and helping each member reach their career objectives
- An eagerness to share your knowledge, ideas and learnings with your colleagues and Dataiku’s customers in a thoughtful and collaborative manner
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Bonus points for any of these:
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- Previous leadership, management experience in multiple customer-facing roles
- 5+ years of management experience
- Experience with Gainsight and Salesforce
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About Dataiku:
Dataiku is the platform for Everyday AI, systemizing the use of data for exceptional business results. By making the use of data and AI an everyday behavior, Dataiku unlocks the creativity within individual employees to power collective success at companies of all sizes and across all industries. Don’t get us wrong: we are a tech company building software. Our culture is even pretty geeky! But our driving force is and will always remain people, starting with ours. We consider our employees to be our most precious asset, and we are committed to ensuring that each of them gets the most rewarding, enjoyable, and memorable work experience with us. Fly over to Instagram to learn more about our #dataikulife.
Our practices are rooted in the idea that everyone should be treated with dignity, decency and fairness. Dataiku also believes that a diverse identity is a source of strength and allows us to optimize across the many dimensions that are needed for our success. Therefore, we are proud to be an equal opportunity employer. All employment practices are based on business needs, without regard to race, ethnicity, gender identity or expression, sexual orientation, religion, age, neurodiversity, disability status, citizenship, veteran status or any other aspect which makes an individual unique or protected by laws and regulations in the locations where we operate. This applies to all policies and procedures related to recruitment and hiring, compensation, benefits, performance, promotion and termination and all other conditions and terms of employment. If you need assistance or an accommodation, please contact us at: reasonable-accommodations@dataiku.com
