Senior Customer Success Manager at Zmags - REMOTE
Zmags is looking for an empathetic and curious Senior Customer Success Manager to join our growing team! In this role, you’ll help grow and retain our existing customer base, and work hand-in-hand with Commerce and Marketing leaders to create unique shoppable experiences with retailers across the globe.
Who we are:
Our Creator® platform provides marketers with limitless ability to create rich, interactive, revenue-generating experiences quickly, and publish them in seconds, no coding necessary. Brands revolutionize how they bring their content journeys to life with Creator — within any tech stack and any existing workflow, without traditional technology and resource constraints.
We are the game-changers, the out-of-the-box thinkers, the innovators who won’t settle for good enough, and the ones who will do whatever it takes to get the job done. Our passion for helping our customers rethink the power and impact of their digital experiences is what drives us and inspires us, every day.
We are Creators.
As a Senior Customer Success Manager at Zmags, you will:
- Build and foster trusted relationships with leaders from our customers’ engineering and security organizations
- Design and execute customized onboarding programs helping customers achieve their commerce outcomes with Zmags’ products
- Mobilize internal and external resources to remove barriers to adoption
- Advocate internally for the needs of your customers, working proactively with Sales, Product, Support and other teams to identify expansion opportunities and mitigate risks
- Prepare and facilitate business review meetings, training sessions, product feedback/roadmap reviews, and other strategic customer interactions
- Serve as an advisor to our customers to create enhanced shoppable experiences. You'll be able to see the outcome of your work on brands you shop today.