Senior Customer Success Manager (SF Bay Area or Remote)
MindTickle is growing quickly, and hiring experienced Customer Success Managers to work with some of the world’s top brands on sales enablement and readiness. The role can be based in our San Francisco HQ or remote for the right candidate.
Specific responsibilities include:
Managing clients - driving adoption and outcomes leading to renewals, expansion, and advocacy across your portfolio.
Building relationships and ongoing communication with senior-level stakeholders to understand their business needs and desired outcomes, and to showcase the impact of MindTickle on their strategic initiatives.
Advising on strategic and program planning to ensure ongoing usage, further adoption, and alignment of MindTickle with business needs. This includes explaining how MindTickle can be used to impact strategic initiatives and collaborating on a rolling 3 to 9-month MindTickle.
Showing customers how MindTickle features are used as they explore new use cases post-onboarding.
Conducting business reviews of activity, outcomes, data insights, and value.