Sr. Customer Solutions Manager, CSM Migration Scale
AWS is seeking a Customer Solutions Manager (CSM) to help our customers realize sustained business value by accelerating their customer transformation journey. The successful candidate will help the customer design and rapidly execute strategic migrations to the AWS cloud and build modern, cloud native solutions that fulfill their highest ambitions. You will work backwards from customer objectives, utilize AWS best practices developed over thousands of engagements, and design and execute an end-to-end frictionless cloud adoption experience. As a CSM, you have a business outcome mindset, broad technical background, and ability to scale across a portfolio of customers. You use your technical acumen, program management, organizational change management, and communication skills to problem solve, and align a broad range of multidisciplinary teams including sales, solution architecture, enterprise support, product development, professional services, and partners to ensure customers attain success. You will earn trust across the customer’s and partner’s organization, identify strategic opportunities, uncover cloud use cases, establish roadmaps and actionable program plans, capture success criteria, and establish programmatic governance. At AWS we value critical thinking, self-motivation, and thrive in ambiguous, entrepreneurial environments. You will pay attention to detail but think big on behalf of our customers. You are a team player, problem solver, express yourself thoughtfully verbally and in writing, and are passionate about delivering Earth’s most customer-centric experiences.