Sr. Manager, Client Engineering
Who we are:
Jamf, the standard for Apple in the enterprise, extends the legendary Apple experience people enjoy in their personal lives to the workplace. Jamf’s cloud software is the only solution of scale that automates Mac, iPad, iPhone and Apple TV deployment, management and security. We help organizations, businesses, hospitals, schools and government agencies, connect, manage and protect Apple products without ever having to touch the device— anytime, anywhere.
We are a group of curious, self-starters with a passion for helping people make sense of technology – freeing nurses to care, teachers to teach and businesses to thrive. We take pride in making meaningful impact for tens of thousands of customers around the globe, all the while getting to work with the best Apple infrastructure and security platform in the world. Every person is encouraged to be their whole selves both inside and outside of Jamf. We have over 1,600 employees worldwide with offices in the U.S., Europe, Japan, and Australia. To learn more visit: https://www.jamf.com/careers.
What you’ll do at Jamf:
At Jamf, we empower people to be their best selves and do their best work. The Client Engineering team at Jamf is responsible for advising, supporting, and advocating for Jamf’s flagship customers. This team is highly engaged or embedded with a small quantity of strategically critical customers.
The Senior Manager of Client Engineering is responsible for the outcomes delivered through the people and processes of the Client Engineering team. This includes hiring and training, professional development, mentorship, coaching, and strategic alignment of the team. This role is ultimately responsible for retention of Jamf’s most strategic and visible customers, as well as aligning Jamf internally around this goal.
Demonstrate a relentless passion for the success of Jamf’s customers
Model Jamf’s core values of Selflessness and Relentless Self-Improvement
Keep a highly skilled team engaged and focused on key initiatives
Establish and develop clear performance metrics against which the team and organization can be clearly measured
Act as an escalation resource as required to achieve customer satisfaction
Create a diverse and inclusive environment where all job responsibilities are in alignment with the core values, mission, and purpose of the organization
Foster a workplace with the highest moral, ethical, and legal standards to deliver an environment that promotes respect, innovation, and creativity
Model a positive and supportive culture in which the talents and strengths of a diverse workforce are welcomed and further developed
Serve as a consistent customer advocate to the organization to drive customer focus at Jamf
Provide regular reports related to the achievement of team and individual goals to Enterprise Accounts leadership
Develop growth plans for employees and nurture leadership within the Customer Success department
Engage in performance management to hold staff accountable for key metrics, goals, and deliverables
Work to build and improve team cohesion and a healthy work environment for all employees as measured by employee retention
Maintain a high-level understanding of Jamf’s product portfolio and associated third-party solutions
Instill a balance of tenacity and strategic thinking amongst team members
Bachelor’s Degree, or equivalent professional experience (Required)
Jamf Certifications (200, 300, 400) (Preferred)
At least 3-5 years’ experience in people management in a customer service or internal IT organization (Required)
Experience as a proven leader in the context of a team environment (Required)
Strong familiarity with the Apple ecosystem (Preferred)
>5 years’ experience helping customers (internal or external) with complex needs to be successful (directly or in a leadership role) (Required)
Experience as a customer or vendor dealing with technical or account escalations or negotiations in an enterprise environment
Experience providing feedback to technical product management organizations as a customer or customer advocate (Preferred)
Strong familiarity with Jamf products and relevant integrated technologies (Preferred)
Experience with tracking and reporting on key performance metrics (Preferred)