# Gainsight Software

> Gainsight gives your people and AI the context to act at the right moment, so more customers get value, stay, and grow\.

Generated by Yoast SEO v28.8, this is an llms.txt file, meant for consumption by LLMs.

## Pages
- [Gainsight CC Demo Center](https://www.gainsight.com/demo-center/cc/)
- [CSR Public Reporting 2025–2026](https://www.gainsight.com/company/csr-report/)
- [Solutions](https://www.gainsight.com/solutions/)
- [Home](https://www.gainsight.com/)
- [Gainsight CS \& Staircase AI](https://www.gainsight.com/customer-success/)

## Posts
- [Announcing the 2026 Pulse Europe GameChangers: The Teams Building What's Next in Retention](https://www.gainsight.com/blog/announcing-the-2026-pulse-europe-gamechangers-the-teams-building-whats-next-in-retention/)
- [Pulse Europe 2026 Recap: Rethinking Retention for the Agentic Economy](https://www.gainsight.com/blog/pulse-europe-2026-recap-rethinking-retention-for-the-agentic-economy/)
- [Retention Is a Team Sport: New Value\-Based Pricing for Gainsight CS \+ Updated Capabilities Across the Gainsight Platform](https://www.gainsight.com/blog/retention-is-a-team-sport-new-value-based-pricing-for-gainsight-cs-updated-capabilities-across-the-gainsight-platform/)
- [Pulse Europe 2026: The Sessions, Speakers, and Experiences You Can’t Miss](https://www.gainsight.com/blog/pulse-europe-2026-the-sessions-speakers-and-experiences-you-cant-miss/)
- [Free vs Paid Community Platforms: When Is It Actually Worth Upgrading?](https://www.gainsight.com/blog/free-vs-paid-community-platforms-when-is-it-actually-worth-upgrading/)

## Customer Stories
- [How Zoom Scales a 500,000\-Member Support Community with AI](https://www.gainsight.com/customer/how-zoom-scales-a-500000-member-support-community-with-ai/)
- [How PartsSource Transformed Customer Experience and Delivered Double\-Digit Retention with Gainsight](https://www.gainsight.com/customer/how-partssource-transformed-customer-experience-and-delivered-double-digit-retention-with-gainsight/)
- [How Notion Scaled Customer Success and Digital onboarding scores by 14pp](https://www.gainsight.com/customer/how-notion-scaled-customer-success-and-digital-onboarding-scores-by-14pp/)
- [Automation Anywhere Unifies Community and Learning Into One Journey to Drive 2x Higher Product Adoption](https://www.gainsight.com/customer/automation-anywhere-unifies-community-and-learning-into-one-journey-to-drive-2x-higher-product-adoption/)
- [LastPass Achieves 29% Reduction in Cancellation by Building a Retention Engine with Digital Customer Success](https://www.gainsight.com/customer/lastpass-achieves-29-reduction-in-cancellation-by-building-a-retention-engine-with-digital-customer-success/)

## Episodes
- [216\. Why Every CSM Needs Commercial Skills in the Next 18 Months ft\. Jon Johnson \(Gainsight\)](https://www.gainsight.com/episode/why-every-csm-needs-commercial-skills-in-the-next-18-months-ft-jon-johnson-gainsight/)
- [215\. Your CFO Wants Proof: Is Your AI Paying Off? ft\. Rod Cherkas \(HelloCCO\)](https://www.gainsight.com/episode/your-cfo-wants-proof-is-your-ai-paying-off-ft-rod-cherkas-hellocco/)
- [214\. How Salesforce Cut Customer Attrition From 20% to 8% ft\. Michael Marguglio](https://www.gainsight.com/episode/how-salesforce-cut-customer-attrition-from-20-to-8-ft-michael-marguglio/)
- [213\. "We Will Die": Why QuotaPath Is Betting Everything on AI\-Native Services ft\. AJ Bruno \(QuotaPath\)](https://www.gainsight.com/episode/we-will-die-why-quotapath-is-betting-everything-on-ai-native-services-ft-aj-bruno-quotapath/)
- [212\. Can AI Really Manage Your Entire Renewal Book? ft\. Grant Clarke \(Gainsight\)](https://www.gainsight.com/episode/can-ai-really-manage-your-entire-renewal-book-ft-grant-clarke-gainsight/)

## Events
- [Beat the Holiday Slump and Boost Community Engagement](https://www.gainsight.com/event/beat-the-holiday-slump-year-round-ideas-for-community-engagement/)
- [Before NRR Moves: How Revenue Leaders See Risk and Growth Coming](https://www.gainsight.com/event/before-nrr-moves-how-revenue-leaders-see-risk-and-growth-coming/)
- [How to Turn Community Feedback Into Product Decisions](https://www.gainsight.com/event/how-to-make-community-ideation-useful-to-product-teams/)
- [The Year\-End Academy Reset: Audit, Simplify, \& Redesign with AI](https://www.gainsight.com/event/the-year-end-academy-reset-audit-simplify-redesign-with-ai/)
- [“Wait, How Did You Get AI to Do That?”: AI Workflows for Customer Education](https://www.gainsight.com/event/wait-how-did-you-get-ai-to-do-that-ai-workflows-for-customer-education/)

## Glossary Entries
- [Customer Churn Rate](https://www.gainsight.com/glossary/entry/customer-churn-rate/)
- [Customer Retention Rate](https://www.gainsight.com/glossary/entry/customer-retention-rate/)
- [Customer Retention Metrics](https://www.gainsight.com/glossary/entry/customer-retention-metrics/)
- [Ways To Increase Customer Retention](https://www.gainsight.com/glossary/entry/ways-to-increase-customer-retention/)
- [User Adoption Strategy](https://www.gainsight.com/glossary/entry/user-adoption-strategy/)

## Essential Guides
- [Customer Education](https://www.gainsight.com/essential-guide/whats-customer-education-strategies-best-practices-more/)
- [Digital Self\-Service](https://www.gainsight.com/essential-guide/digital-self-service/)
- [AI in Customer Success](https://www.gainsight.com/essential-guide/leveraging-ai-as-a-customer-success-manager/): Dive into the world of AI for customer success managers\. This essential guide will help you master AI and unleash your full potential as a CSM\.
- [App Stickiness: The Essential Guide to Product Stickiness](https://www.gainsight.com/essential-guide/product-management-metrics/product-stickiness/): Learn how app stickiness \(also called product stickiness\) predicts churn, plus the formula to measure it\.
- [Retention Analysis: Metrics, Methods, and How to Run One](https://www.gainsight.com/essential-guide/product-management-metrics/retention-analysis/): Learn what retention analysis is\. Get the metrics, methods, and steps to run one that predicts churn\.

## Policies
- [Sub\-Processors](https://www.gainsight.com/policy/sub-processors/): A list of third\-party companies contracted by Gainsight to process personal data on behalf of our clients\.
- [Delete My Personal Data](https://www.gainsight.com/policy/delete-my-personal-data/)
- [Gainsight Data Privacy Transparency Report](https://www.gainsight.com/policy/gainsight-data-privacy-transparency-report/)
- [Privacy Policy](https://www.gainsight.com/policy/privacy/): This Privacy Policy explains who we are, how we collect, share and use personal information about you, and how you can exercise your privacy rights\.
- [California Consumer Privacy Act \- Individual Rights Request Form](https://www.gainsight.com/policy/california-consumer-privacy-act-individual-rights-request-form/)

## Campaigns
- [Gainsight for Salesforce](https://www.gainsight.com/lp/gainsight-for-salesforce/)
- [CLI Developer Studio](https://www.gainsight.com/lp/cli-developer-studio/)
- [Gainsight \+ SAP](https://www.gainsight.com/lp/sap/)
- [Empower Your Customers with Digital Self\-Service Solutions](https://www.gainsight.com/lp/self-service/)
- [Revenue Resources](https://www.gainsight.com/lp/revenue-resources/)

## Newsroom Posts
- [Why Gainsight Is Going All\-In On AI Services Over SaaS](https://www.gainsight.com/press/why-gainsight-is-going-all-in-on-ai-services-over-saas/)
- [Gainsight launches Developer Studio \& Skilljar tie\-up](https://www.gainsight.com/press/gainsight-launches-developer-studio-skilljar-tie-up/)
- [Glean \& Gainsight integrate customer signals into AI](https://www.gainsight.com/press/glean-gainsight-integrate-customer-signals-into-ai/)
- [Glean and Gainsight Partner](https://www.gainsight.com/press/glean-and-gainsight-partner/)
- [What AI\-forward technology leaders should think about now](https://www.gainsight.com/press/what-ai-forward-technology-leaders-should-think-about-now/)

## Resources
- [The Agentic AI Playbook for Retention and Growth](https://www.gainsight.com/resource/the-agentic-ai-playbook/)
- [Gartner® Magic Quadrant™ for Customer Success Platforms 2026](https://www.gainsight.com/resource/gartner-magic-quadrant-for-customer-success-platforms-2026/)
- [Value That Sticks: How to Define, Deliver, and Prove Customer Value](https://www.gainsight.com/resource/value-that-sticks-how-to-define-deliver-and-prove-customer-value/)
- [FeverBee's Buzz Report 2026: Evaluating The Top 13 Community Platforms](https://www.gainsight.com/resource/feverbees-buzz-report-2026-evaluating-the-top-13-community-platforms/)
- [The New Rules of Retention: Uncovering Expansion Earlier](https://www.gainsight.com/resource/the-new-rules-of-retention-uncovering-expansion-earlier/)

## Marketplace Entries
- [3sides](https://www.gainsight.com/marketplace/item/3sides/)
- [Atomify](https://www.gainsight.com/marketplace/item/atomify/)
- [SearchUnify](https://www.gainsight.com/marketplace/item/searchunify/)
- [Champion](https://www.gainsight.com/marketplace/item/champion-cc/)
- [Productboard \(PX\)](https://www.gainsight.com/marketplace/item/productboard-px/)

## MCP Items
- [Create a Quiz for a Course](https://www.gainsight.com/mcp-library/item/create-a-quiz-for-a-course/)
- [Course Creator](https://www.gainsight.com/mcp-library/item/course-creator/)
- [Publish a Course to Your Academy](https://www.gainsight.com/mcp-library/item/publish-a-course-to-your-academy/)
- [Skilljar Test Data for Sandboxes](https://www.gainsight.com/mcp-library/item/skilljar-test-data-for-sandboxes/)
- [Translate Courses](https://www.gainsight.com/mcp-library/item/translate-courses/)

## Episode Types
- [Video](https://www.gainsight.com/episode-type/video/)
- [Podcast](https://www.gainsight.com/episode-type/podcast/)

## Series
- [\[Un\]Churned](https://www.gainsight.com/presents/series/unchurned/)
- [Gainsight GameChanger Podcast](https://www.gainsight.com/presents/series/gainsight-gamechanger-podcast/)
- [Human\-First AI](https://www.gainsight.com/presents/series/human-first-ai/)
- [CS Ops Unplugged](https://www.gainsight.com/presents/series/cs-ops-unplugged/)
- [Community Unplugged](https://www.gainsight.com/presents/series/community-unplugged/)

## MCP Type
- [Prompt](https://www.gainsight.com/?taxonomy=mcp-type&term=prompt)
- [Skill](https://www.gainsight.com/?taxonomy=mcp-type&term=skill)

## MCP Tags
- [Agentforce](https://www.gainsight.com/?taxonomy=mcp-tags&term=agentforce)

## Workflow
- [Analytics](https://www.gainsight.com/?taxonomy=mcp-workflow&term=analytics)
- [Content](https://www.gainsight.com/?taxonomy=mcp-workflow&term=content)
- [Account Health](https://www.gainsight.com/?taxonomy=mcp-workflow&term=account-health)
- [Meeting Prep](https://www.gainsight.com/?taxonomy=mcp-workflow&term=meeting-prep)
- [Onboarding \& Handoffs](https://www.gainsight.com/?taxonomy=mcp-workflow&term=onboarding)

## Optional
- [Sitemap index](https://www.gainsight.com/sitemap_index.xml)