The Buyer's Guide to Customer Success Solutions
Just as Marketing teams have Marketing Automation Software and Sales teams have Salesforce Automation Technology, Customer Success teams are now equally defined by the platforms they use to assess, analyze, and automate their Customer Success Operations. This Buyer's Guide details every step of the buying process so you can help your post-sales teams scale through technology.
What you'll learn:
- The pressing need for implementing software now
- What a best-in-class evaluation process looks like
- Who needs to be involved in the process and at what level
- How to define the TCO and ROI of the project
- How to vet your preferred choice through references and Proofs of Concept